Angelica Lopez
Grand Prairie,TX
Summary
Hardworking and reliable sales and surgical aesthetics consultant with strong ability in customer service and patient care. Offering experience and responsibility. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Medical Spa Manager
AYA Medical Spa
Dallas, 75205
04.2021 - 02.2022
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Recorded product sales into spa's weekly income report.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all supplies and kept check on inventory levels.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
Patient Care Consultant
Robert Schwartz Plastic Surgery
Dallas, TX
02.2020 - 04.2021
- Scheduled patient appointments and procedures with Salesforce
- Assist in all Virtual and In Office Consultations for all procedures
- Responsible for all new incoming leads and lost opportunity reaches
- Collect all payments in full 2 weeks prior to surgery date via quickbooks
- Creating and presenting surgical quotes
- Responsible for all medical clearance and pre-surgical testing orders as needed
- Responsible for all consents being signed prior to surgery
- Responsible for post-surgical instructions & scheduling follow up appointments
- Responsible for keeping inventory for breast implants, sizers, garments etc
- Process all credit applications for financing on Care Credit & Alphaeon
Surgical & Sales Counselor
Lasercare Eye Center
03.2018 - 01.2020
- Collecting balances & surgery payments
- Preparing all lasik and cataracts surgery orders & financials prior to surgery dates
- Knowledge in IMedicware & Dr. Chrono
- Gathering all sales leads and reaching out in a timely manner
- Setting evaluations & surgeries
- Meeting patients at time of consult to schedule surgery and preoperative dates
- Knowledge in MDprospects
- Assisting sterilize operating room & sterile prep for patients.
- Maintained surgical areas and oversaw inventory management.
Lead Front Desk Coordinator & Consultant
National Laser Institute
01.2017 - 03.2018
- Checking clients in and out
- Pulling, prepping and filing away client charts for the day of or after
- Ensuring each client has up to date consent and health history forms filled out with the medical directors consented signature prior to treatment
- Assisting nurses and technicians numb/prepare clients before treatments
- Ensuring all lasers are turned off, unplugged and keys are locked up at closing
- Over the counter product knowledge for at home skin care
- Creating packages for clients and taking payments/setting up payment plans
- Knowledge in Excel, Word & Millennium Software
- Client Consultations Daily for injections, coolsculpting & laser packages
- Confirmation calls & scheduling appointments, follow up appointments & consultations.
Education
Ogle Hair, Skin, & Nails - Cosmetology & Esthetics
Skills
- Reliable
- Patient Experience
- Proficient in Basic Computer Programs
- Self-Motivated
- Heavy Knowledge in Sales and Consulting
- Adaptability
Affiliations
- Charisma Ebling, LVN/Nurse Injector - Previous Manager 817-983-1436
- Sharon Reid, Surgical Lead - Previous Manager 206-914-8671
- Laura Betancourt, Practice Director -Previous Manager 214-927-6626
Timeline
Medical Spa Manager - AYA Medical Spa
04.2021 - 02.2022
Patient Care Consultant - Robert Schwartz Plastic Surgery
02.2020 - 04.2021
Surgical & Sales Counselor - Lasercare Eye Center
03.2018 - 01.2020
Lead Front Desk Coordinator & Consultant - National Laser Institute
01.2017 - 03.2018
Ogle School of Hair Skin Nails - Hurst - Ogle Hair, Skin, & Nails, Cosmetology & Esthetics