Hardworking and reliable sales and surgical aesthetics consultant with strong ability in customer service and patient care. Offering experience and responsibility. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Medical Spa Manager
AYA Medical Spa
Dallas, 75205
04.2021 - 02.2022
Greeted spa guests warmly to create positive first impression of establishment.
Maximized efficiency through time management and staff supervision to boost productivity.
Recorded product sales into spa's weekly income report.
Oversaw upkeep of entire facility and notified maintenance for service repairs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all supplies and kept check on inventory levels.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Accomplished multiple tasks within established timeframes.
Approved regular payroll submissions for employees.
Patient Care Consultant
Robert Schwartz Plastic Surgery
Dallas, TX
02.2020 - 04.2021
Scheduled patient appointments and procedures with Salesforce
Assist in all Virtual and In Office Consultations for all procedures
Responsible for all new incoming leads and lost opportunity reaches
Collect all payments in full 2 weeks prior to surgery date via quickbooks
Creating and presenting surgical quotes
Responsible for all medical clearance and pre-surgical testing orders as needed
Responsible for all consents being signed prior to surgery
Responsible for post-surgical instructions & scheduling follow up appointments
Responsible for keeping inventory for breast implants, sizers, garments etc
Process all credit applications for financing on Care Credit & Alphaeon
Surgical & Sales Counselor
Lasercare Eye Center
03.2018 - 01.2020
Collecting balances & surgery payments
Preparing all lasik and cataracts surgery orders & financials prior to surgery dates
Knowledge in IMedicware & Dr. Chrono
Gathering all sales leads and reaching out in a timely manner
Setting evaluations & surgeries
Meeting patients at time of consult to schedule surgery and preoperative dates
Knowledge in MDprospects
Assisting sterilize operating room & sterile prep for patients.
Maintained surgical areas and oversaw inventory management.
Lead Front Desk Coordinator & Consultant
National Laser Institute
01.2017 - 03.2018
Checking clients in and out
Pulling, prepping and filing away client charts for the day of or after
Ensuring each client has up to date consent and health history forms filled out with the medical directors consented signature prior to treatment
Assisting nurses and technicians numb/prepare clients before treatments
Ensuring all lasers are turned off, unplugged and keys are locked up at closing
Over the counter product knowledge for at home skin care
Creating packages for clients and taking payments/setting up payment plans
Knowledge in Excel, Word & Millennium Software
Client Consultations Daily for injections, coolsculpting & laser packages
Confirmation calls & scheduling appointments, follow up appointments & consultations.
Education
Ogle Hair, Skin, & Nails - Cosmetology & Esthetics
Behavioral/Mental Health Technician at Aya Healthcare( Valleywise Health Medical Center)Behavioral/Mental Health Technician at Aya Healthcare( Valleywise Health Medical Center)