Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Faye Wade-Watson

Raleigh,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

39
39
years of professional experience

Work History

Retired

Currently Unemployed
02.2010 - 12.2023

Benefits Verification Specialist

ACS Xerox/Conduent
09.2000 - 02.2010
  • Checked, Verify and Research Retired clients benefits for accuracy and inputted all data into system.
  • Resolved issues and inquiries from plan participants regarding 401K, Pension, health and welfare benefits and deductions through telephone and mail.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Secured patient information and confidential records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Medical Benefit Specialist

Doctors Health Plan
05.1994 - 05.2000
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and all data input.
  • Processed enrollment paperwork and benefits forms.

Manufactory Tech 1991 - 1995, CS Tech - 1995-2000

IBM, Global Business Services
01.1991 - 01.2000
  • 1991 - 1995 Started as Manufactory Tech in manufactory department.
  • Skilled at working independently and collaboratively in a team environment to build IBM PC.
  • Inspect completed PC products.
  • 1995 - 2000 Transferred to Documents and Manuals
  • Research and provide various loss manuals for IBM Computer Systems to clients.
  • Provide information to customers upon inquiry and answered questions via phone, email, or mail.
  • Escalated critical customer issues to supervisor.

Microfilm Technician & Receptionist

Duke University
01.1985 - 05.1990
  • Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Operated auxiliary microfilm machines such as collators, pad and tablet making machines and perforating machines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Business Administration And Management

Saint Augustine's University
Raleigh, NC
1981

Skills

  • Customer Service
  • Interpersonal Skills
  • Time Management
  • Retail & Direct Sales
  • Billing & Data Verification
  • Records Management
  • Document Management
  • Problem-Solving Abilities

Timeline

Retired

Currently Unemployed
02.2010 - 12.2023

Benefits Verification Specialist

ACS Xerox/Conduent
09.2000 - 02.2010

Medical Benefit Specialist

Doctors Health Plan
05.1994 - 05.2000

Manufactory Tech 1991 - 1995, CS Tech - 1995-2000

IBM, Global Business Services
01.1991 - 01.2000

Microfilm Technician & Receptionist

Duke University
01.1985 - 05.1990

Business Administration And Management

Saint Augustine's University

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Linda Faye Wade-Watson