Visual One
Lindsay Bell
Southern Pines,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with top companies such as Walt Disney World and Pinehurst Resort & Country Club. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced in engaging guests and clients to make every guest a repeat guest using luxury sales techniques and excellent customer rapport.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation Sales Agent
Pinehurst Resort & Country Club
11.2022 - 11.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Utilized booking software daily such as Revinate, Visual One, and Agilysys.
Marketing Director
MedicareHub
06.2021 - 10.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created content and promotional materials to drive engagement and conversions through YouTube, Facebook, and LinkedIn.
- Oversaw preparation and production of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Optimized email campaigns to increase open and click-through rates.
Leasing Consultant
Pegasus Residential
02.2020 - 03.2021
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Created and maintained social media content of the community to ensure consistency and resident interaction
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Collected rent and tracked resident payments and information in computer system.
Office Manager
EduCare Inc.
06.2019 - 02.2020
- Automated office operations to manage client correspondence, record tracking and data communications.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Performed billing, collection and reporting functions for office
generating over $1,000,000 annually
Education
Some College (No Degree) - Strategic Communication & Social Media Management
Liberty University
Lynchburg, VASkills
- Upselling techniques
- Travel bookings
- Travel sales
- Telephone etiquette
- Customer engagement
- Problem-solving
- Email marketing
- Social media management
- Sales expertise
- Interpersonal skills
Certification
ACE Credit from Walt Disney World after completing the Disney College Program from 2017-2018
Software
Revinate
Agilysys
Social Media
Timeline
Reservation Sales Agent
Pinehurst Resort & Country Club
11.2022 - 11.2024
Marketing Director
MedicareHub
06.2021 - 10.2022
Leasing Consultant
Pegasus Residential
02.2020 - 03.2021
Office Manager
EduCare Inc.
06.2019 - 02.2020
ACE Credit from Walt Disney World after completing the Disney College Program from 2017-2018
Some College (No Degree) - Strategic Communication & Social Media Management
Liberty University
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