Lindeves Reyes
Kissimmee,FL
Summary
Driven by a goal-oriented mindset, I excelled at Camping World / Freedom Roads, enhancing customer loyalty through expert vehicle maintenance advice and surpassing sales targets by skillfully upselling services. My adeptness in multitasking and strong work ethic, paired with exceptional communication skills, significantly boosted operational efficiency and team cohesion at Fanuiel. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Service Advisor
Camping World / Freedom Roads
06.2020 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Toll Supervisor
Fanuiel
11.2014 - 02.2020
- Developed and implemented strategies to reduce operational costs.
- Collaborated with other departments, working together to resolve operational issues that affected overall performance.
- Developed strong relationships with customers, addressing concerns promptly while maintaining a polite and professional demeanor.
- Improved efficiency in toll collection by implementing new cash handling procedures and customer service standards.
- Resolved conflicts among team members in a timely manner, promoting a cohesive work environment conducive to productivity.
Education
General Education -
Eastern Districts High School
Brooklyn, NYAssociate Of General Studies -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Service Estimates
- Service Recommendations
- Excellent Communication
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Service Scheduling
- Goal-oriented mindset
Languages
Spanish
Elementary
Timeline
Service Advisor
Camping World / Freedom Roads
06.2020 - 05.2024
Toll Supervisor
Fanuiel
11.2014 - 02.2020
General Education -
Eastern Districts High School
Associate Of General Studies -
Kingsborough Community College of The City University of New York
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