Lindita Tonuzi
Hackensack,NJ
Summary
Dynamic leader with a proven track record at Xtreme Energy, adept in customer service and proficient in Excel. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Excelled in team leadership and complex problem-solving, consistently surpassing quotas through innovative strategies and strong customer relationships.
Overview
7
7
years of professional experience
Work History
Manager
Xtreme Energy
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Consistently finds ways to innovate and improve existing projects
- Developed strong customer relationships
- Effectively communicated and negotiated in order to surpass quotas
- Developed and improved asset identification and organizational systems
- Managed approximately 40 emails, phone calls, and messages from clients each day
Bar Supervisor
Grand Lux Cafe
06.2018 - 10.2023
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Poured and prepared mixed drinks for approximately 250 customers daily.
Education
Bachelor of Arts - Visual And Sound Media
Seton Hall University
South Orange, NJ05-2021
Skills
- Customer service
- Upselling strategies
- Team leadership
- Schedule oversight
- Time management
- Complex Problem-solving
- Staff training and development
- Proficient in Excel, Microsoft, ProTools, Logic and various digital workspaces
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Xtreme Energy
10.2023 - Current
Bar Supervisor
Grand Lux Cafe
06.2018 - 10.2023
Bachelor of Arts - Visual And Sound Media
Seton Hall University
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