Lindokuhle Lee MpofU
Boca Raton,United States
Summary
Dedicated professional with strong customer service orientation and the ability to thrive under pressure. Demonstrates flexibility and effective multitasking skills while contributing positively to team dynamics. Proactive and adaptable, capable of working independently and eager to learn new skills. Committed to delivering value and supporting team success.
Overview
10
10
years of professional experience
Work History
Bartender
Woodfield country club
10.2025 - Current
- Craft specialty cocktails, wine, and premium spirits with proper presentation.
- Prepare and serve alcoholic and non-alcoholic beverages according to club standards.
- Delivered drink and food orders promptly to enhance member satisfaction.
- Provide high-touch, member-focused service (using member names when possible).
- Greet members and guests warmly and professionally.
- Build rapport with regular members while keeping interactions polished and respectful.
- Anticipated member preferences to provide personalized service, fostering strong customer relationships.
- Handled special requests and complaints with discretion to maintain positive member experience.
- Followed all alcohol service laws, including ID checks and refusal of service.
- Maintain cleanliness and organization of the bar at all times.
- Keep a clean and sanitary workspace following health codes.
- Adhere to all club policies, opening/closing procedures, and POS rules.
- Ensured proper handling of glassware, garnishes, and tools to maintain service quality.
Assistant Bartender
MSC Cruise Ship
03.2024 - 12.2024
- Fill orders placed by bar waiters/waitresses in a prompt and efficient manner.
- Maintained organized and clean lounges and bars to elevate guest experience.
- Oversaw beverage costs and stock levels in assigned area to ensure resource availability.
- Conduct end of cruise inventories, checking par levels with the Assistant Bar Manager.
- Ensure compliance with the company alcohol policy.
- Possess full knowledge of standard cocktail recipes, garnishes and presentations.
- Delivered quality and luxurious service to guests, reflecting the company's commitment to excellence.
- Ensure that the Bar team is aware of all events and activities on the ship.
- Monitor inventories and equipment for shortages and damages.
Barman
Simons Restaurant
10.2021 - 12.2023
- Served alcoholic beverages, ensuring customer satisfaction and compliance with legal age requirements.
- Verified identification and age of customers, prepared and served beverages, processed payments, maintained cleanliness of bar area, and balanced cash receipts to accurately record sales.
Barista
Seattle Coffee Co
11.2018 - 10.2022
- Prepared and served hot and cold beverages, including coffee, tea, and specialty drinks, enhancing customer experience.
- Provided attentive service to customers by accurately taking their orders in a fast-paced environment.
- Described menu items and recommended products to customers, contributing to increased sales.
- Cleaned and sanitized work areas, utensils, and equipment to maintain health and safety standards.
- Cleaned and organized service and seating areas to ensure a welcoming environment for customers.
- Managed ordering, receiving, and distribution of stock supplies to ensure inventory accuracy.
- Processed customer payments accurately and efficiently.
Facilitator
One Heart Sauce
03.2018 - 08.2018
- Mentored youth to enhance Math and English literacy skills, fostering academic confidence and competence.
- Coordinated classes as culture coach, guiding students and mentors to identify and address learning gaps collaboratively.
- Facilitated arts, sports, and life skills programs, promoting student engagement and personal development.
- Reason for leaving: Contract ended
Call Center Agent
South African Credit Assessor
05.2017 - 08.2017
- Assessed clients' financial situations to determine over-indebtedness and calculated necessary living expenses versus available debt repayment amounts.
- Obtained leads of clients in debt seeking assistance to reduce monthly installments or manage accounts.
- Referred clients onboard to senior adviser for debt counseling and subsequent procedures.
- Departed due to inability to meet monthly performance targets
Delivery Rider
Mcdonalds
11.2015 - 05.2017
- Delivered products to customer locations, ensuring timely and accurate fulfillment.
- Provided service that exceeded customer expectations through attention to detail and responsiveness.
- Served customers at the till, facilitating smooth and efficient ordering process.
- Completed additional tasks based on available workload and training.
- Reason for leaving: Resigned
Education
Maritime safety training and development - STCW Course
SAUCE Coffee School - Practical Barista Training
Lobster Ink - Online Coffee Professional
The Zanokhanyo Network - Work Readiness Course
BLUBERI - Waiters Course
Grade 12 Matric -
Y2K College
Skills
- Bartender
- Barista
- STCW certificates
- Hospitality
- Call Centre
- Facilitator
- Food truck server
References
- Allan Romano Babas, Bar Manager, Sinfonia MSC Cruise Ship, +63 908 795 2107
- Jose, Manager, Simons Restaurant, +27 62 363 9642
- Nandi, Regional Manager, One Heart Source, 078 494 2525, info@oneheartsource.org
- Ebrahim, Floor Manager, SA Credit Assessors, info@sacredit.org.za
- Shane Whiting, Director, BluBeri, 072 934 3383, bluberihospitality@gmail.com
Personal Information
- Date of Birth: 05/15/94
- Nationality: South African
Timeline
Bartender
Woodfield country club
10.2025 - Current
Assistant Bartender
MSC Cruise Ship
03.2024 - 12.2024
Barman
Simons Restaurant
10.2021 - 12.2023
Barista
Seattle Coffee Co
11.2018 - 10.2022
Facilitator
One Heart Sauce
03.2018 - 08.2018
Call Center Agent
South African Credit Assessor
05.2017 - 08.2017
Delivery Rider
Mcdonalds
11.2015 - 05.2017
Maritime safety training and development - STCW Course
SAUCE Coffee School - Practical Barista Training
Lobster Ink - Online Coffee Professional
The Zanokhanyo Network - Work Readiness Course
BLUBERI - Waiters Course
Grade 12 Matric -
Y2K College