Fluent in Spanish, I deliver exceptional customer service and resolve complaints effectively, ensuring a positive experience for all. Recognized for training new employees and fostering a collaborative environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Specialist
Dillards Department Store
04.2024 - Current
Built rapport with customers and assessed needs to make product recommendations and upsell..
Provided first-rate service to all customers and potential customers.
Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities..
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Trained new employees on customer service, money handling and organizing strategies..
Front Desk Receptionist
Signature Dry Cleaners
03.2022 - 10.2022
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Education
High School Diploma -
Washington High School
Conroe, TX
05.2022
Skills
Relationship building
Client relations
Customer service and care
Upselling and cross selling
FLUENT IN Spanish
Complaint resolution
Multitasking
Certification
OSHA
MOS
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Dillards Department Store
04.2024 - Current
Front Desk Receptionist
Signature Dry Cleaners
03.2022 - 10.2022
High School Diploma -
Washington High School
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