Lindsay Brave Heart
Rapid City,SD
Summary
Experienced with administrative support and customer service tasks. Utilizes effective communication and organizational abilities to streamline operations and assist team members. Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Clinical Team Support Assistant
Oyate Health Center
Rapid City, SD
03.2025 - Current
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Handled escalated customer complaints professionally, working towards satisfactory resolutions for all parties involved.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Medical Records Technician
Oyate Health Center
Rapid City, SD
10.2024 - Current
- Processed patient records accurately and efficiently, ensuring the integrity and completeness of medical files.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
- Organized and managed medical files, ensuring easy retrieval and access for healthcare professionals.
- Assisted with record retrieval requests promptly and accurately, providing exceptional customer service.
- Collaborated effectively with healthcare professionals to ensure seamless record management and support patient care.
- Utilized electronic health records systems proficiently, demonstrating strong technical skills and proficiency in data entry and management.
- Prepared records for audits and reviews, ensuring compliance with regulatory standards and best practices.
- Maintained a clean and organized work area, promoting a professional and efficient work environment.
- Demonstrated excellent communication skills, effectively conveying information to colleagues and patients.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy and protecting sensitive medical information.
Patient Registration Clerk
Indian Health Service
Rapid City, SD
03.2021 - 09.2021
- Assisted patients with the registration process, ensuring accurate and timely collection of demographic and insurance information.
- Maintained patient records in compliance with HIPAA regulations, ensuring accuracy, completeness, and confidentiality.
- Utilized the electronic health records system to manage patient appointments, process insurance information, and update patient records efficiently.
- Collaborated with healthcare providers to ensure seamless patient flow and coordination of care.
- Communicated effectively with patients, providing clear and concise information regarding registration procedures, insurance coverage, and appointment scheduling.
- Provided exceptional customer service to patients, responding promptly to inquiries and addressing concerns in a professional and empathetic manner.
- Managed patient appointment scheduling, coordinating with patients and providers to ensure timely and efficient appointment availability.
- Processed patient insurance information, verifying eligibility and benefits to ensure timely billing and reimbursement.
- Adhered to all HIPAA regulations, protecting patient confidentiality and ensuring compliance with privacy laws.
- Demonstrated strong organizational skills and attention to detail, ensuring accurate and efficient processing of patient information.
Patient Access Specialist
Rapid City Hospital
Rapid City, SD
01.2020 - 08.2021
- Registered patients efficiently and accurately, ensuring a smooth and positive experience for each individual.
- Maintained complete and accurate patient records, utilizing electronic health records (EHR) to ensure compliance with regulations.
- Demonstrated a strong understanding of healthcare regulations and procedures, ensuring adherence to HIPAA and other relevant guidelines.
- Provided exceptional customer service by assisting patients with questions, addressing concerns, and resolving issues promptly.
Correctional Officer
Pennington County Sheriffs Office
Rapid City, SD
05.2019 - 02.2021
- Ensured the safety and security of inmates by conducting regular security checks, monitoring inmate activities, and responding to emergencies.
- Maintained order and discipline within the facility by enforcing rules and regulations, mediating inmate conflicts, and using de-escalation techniques.
- Monitored inmate activities and behavior to identify potential risks and intervene when necessary, ensuring a safe and secure environment for all.
- Prepared and conducted inmate counts to ensure accurate accounting of all inmates and prevent escapes, demonstrating attention to detail and accuracy.
- Assisted with inmate transportation, ensuring the safe and secure movement of inmates to and from court appearances, medical appointments, and other destinations.
- Prepared reports and documentation to accurately record inmate activities, incidents, and observations, demonstrating strong communication and record-keeping skills.
- Responded promptly and effectively to emergencies and incidents, including inmate fights, medical emergencies, and security breaches, demonstrating calmness under pressure and quick decision-making abilities.
- Collaborated effectively with other staff members, including correctional officers, supervisors, and medical personnel, to maintain order and security within the facility.
- Utilized communication and conflict resolution skills to de-escalate tense situations and resolve disputes among inmates, promoting a peaceful and harmonious environment.
Correctional Officer
Oglala Sioux Tribe Department Of Corrections
Pine Ridge, SD
05.2018 - 02.2019
- Performed internal and external duties of prisoners with meticulous attention to detail to avoid accidents.
- Built respect but assertive relationships with prisoners, utilizing innate negotiation abilities to maintain peace and promote positive environments.
- Diligently supervised prisoners throughout shifts including during meal times, recreation periods, sport and work assignments.
Education
Associate Of Science - Healthcare Administration
Martinsburg College
05.2024
HS Diploma - undefined
Little Wound High School
05.2016
Skills
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
Timeline
Clinical Team Support Assistant
Oyate Health Center
03.2025 - Current
Medical Records Technician
Oyate Health Center
10.2024 - Current
Patient Registration Clerk
Indian Health Service
03.2021 - 09.2021
Patient Access Specialist
Rapid City Hospital
01.2020 - 08.2021
Correctional Officer
Pennington County Sheriffs Office
05.2019 - 02.2021
Correctional Officer
Oglala Sioux Tribe Department Of Corrections
05.2018 - 02.2019
HS Diploma - undefined
Little Wound High School
Associate Of Science - Healthcare Administration
Martinsburg College