Lindsay Butler
Mobile,AL
Summary
Adaptable and result driven professional with knowledge of conflict resolution, customer communications, and order processing. Detail oriented and dependable. Aiming to leverage my abilities to successfully fill the vacancy on your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Weed Man
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Participated in team meetings and training sessions to stay informed about product updates and changes
Patient Service Representative
Aspen Dental
12.2022 - 02.2023
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Investigated insurance claims denials and appeals
Pharmacy Technician
Walgreens
09.2021 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Entered and processed patients' prescriptions into internal system
- Collected co-payments or full payments from customers
Assistant Manager
Myers market
10.2020 - 07.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Pharmacy Technician
CVS
12.2017 - 03.2020
- Receiving, entering, and filling prescriptions
- Filling for insurance
- Working to resolve insurance issues
- Patient care
- Customer service.
Extern
Lab Corp
01.2017 - 03.2017
- Followed established departmental guidelines and safety procedures.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Took and followed detailed directions from others.
- Performed phlebotomy and processed blood samples under the instruction of supervisor
Education
Associate of Science - Medical Assistant
Virginia College Technical
Mobile, Al08.2017
Skills
- Microsoft Outlook, Microsoft Word, Microsoft Power Point
- Customer Relations
- Ability to multitask
- Highly motivated
Certification
Property and Casualty Adjuster - License number 3002675934
Timeline
Remote Customer Service Representative
Weed Man
03.2023 - Current
Patient Service Representative
Aspen Dental
12.2022 - 02.2023
Pharmacy Technician
Walgreens
09.2021 - 11.2022
Assistant Manager
Myers market
10.2020 - 07.2021
Pharmacy Technician
CVS
12.2017 - 03.2020
Extern
Lab Corp
01.2017 - 03.2017
Associate of Science - Medical Assistant
Virginia College Technical
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