Lindsay Clark
Glendale,AZ
Summary
Seasoned treatment coordinator with over 10 years experience with talents in effectively communicating with customers, managing doctors' calendars, and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in person and virtually in finding the best treatment and payment options.
Overview
14
14
years of professional experience
Work History
Onboarding and Implementation Specialist
Gaidge
02.2022 - Current
Lead Treatment Coordinator
Murphy Orthodontics
04.2012 - Current
- Researched billing issues, scheduled appointments, and verified insurance coverage.
- Performed in team leader capacity and organized all treatment recommendations for patients.
- Completed patient exams in the office with the doctor and on zoom virtually without the doctor.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Laid out potential payment plans for patients.
- Educated patients on orthodontic benefits and coordinated proper payment with insurance companies.
- Assisted over the last ten years in growing practice revenue from 1 million to 3.2 million.
- Obtained lead position in June while working with Buchanan Consulting.
- Weekly lead meetings discussing KPIs and growth within our practice.
Education
No Degree - Marketing
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Deer Valley High School
Glendale, AZ05.2002
Skills
- Verbal and Written Communication
- Financial Reporting Coordination
- Policy and Program Development
- Process Implementation
- Employee Training Program
- Data Analysis
- Employee Work Scheduling
- Administrative Staff Supervision
- Critical Thinking
- Weekly Lead team meeting
- Reporting weekly/monthly KPI's
Timeline
Onboarding and Implementation Specialist
Gaidge
02.2022 - Current
Lead Treatment Coordinator
Murphy Orthodontics
04.2012 - Current
No Degree - Marketing
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Deer Valley High School