Lindsay Dawson
Longview,TX
Summary
Dedicated Insurance Verification Specialist skilled in accuracy, customer service, and insurance verification. Strong communication skills help facilitate positive patient interactions while ensuring compliance with HIPAA regulations and timely processing of insurance benefits.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
USPI- United Surgical Partners International
05.2023 - 07.2026
- Verified patient insurance information to ensure accurate billing and reimbursement processes.
- Coordinated with healthcare providers to obtain necessary authorization and referrals for procedures and treatments.
- Reviewed insurance policies to determine eligibility and coverage limits for various services.
- Communicated effectively with patients regarding their insurance benefits and financial responsibilities.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
Customer Experience Agent
Magellan Health
07.2022 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline customer support processes and enhance service delivery.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Barista
Jolt Coffee & Tea
11.2021 - 05.2022
- Crafted high-quality beverages, ensuring optimal taste and presentation.
- Maintained cleanliness and organization of workstations for efficient service.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new baristas on beverage preparation techniques and service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Clairemont Coffee
03.2017 - 10.2021
- Operated espresso machines and grinders, calibrating settings for consistent output.
- Monitored inventory levels, coordinating with suppliers to ensure stock availability.
- Implemented best practices for health and safety compliance in food handling procedures.
- Developed seasonal beverage menus, contributing creative input to enhance customer offerings.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Certificate of Deaf Studies - Deaf Studies
San Diego Mesa College
San Diego, CA05-2021
High School Diploma -
Lincoln High School
Lincoln, CA06-2009
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Communication and interpersonal skills
- Skilled in Advantx, GGastro, Casetabs
- Medical terminology
- Customer service
- Accuracy and precision
Timeline
Insurance Verification Specialist
USPI- United Surgical Partners International
05.2023 - 07.2026
Customer Experience Agent
Magellan Health
07.2022 - 04.2023
Barista
Jolt Coffee & Tea
11.2021 - 05.2022
Barista
Clairemont Coffee
03.2017 - 10.2021
Certificate of Deaf Studies - Deaf Studies
San Diego Mesa College
High School Diploma -
Lincoln High School