Lindsay Golden

• Cultivate and manage relationships with over 50 K12 dual enrollment partners to enhance post-secondary preparedness.
• Coordinate enrollment and retention of over 1,400 dual enrollees annually, including early middle college students.
• Provide dual enrollment academic advising and develop Educational Development Plans aligned with students' goals.
• Collaborate with communications and marketing teams to develop promotional materials and maintain effective communication channels.
• Support associate dean in strategic planning, annual reporting, and identifying opportunities for program expansion.

Accomplishments:

• Implemented user-friendly processes resulting in 78% growth in the dual enrollment program over the past decade.
• Established and chaired Mid's Central Michigan Dual/Concurrent Enrollment Advisory Committee, driving program enhancements and best practices.
• Spearheaded the development of a comprehensive post-secondary preparation series, poised for launch in fall 2024.
• Leveraged cloud-based data connection service to design custom dashboards for real-time monitoring, facilitating seamless reporting.

• Acted as the main point of contact for the dual enrollment program, cultivating relationships with over 25 secondary education partners.
• Oversaw the tracking and enrollment of more than 600 dual enrolled students.
• Coordinated all administrative responsibilities, identifying and implementing strategies for program improvement.
• Supervised 2-4 student employees and ambassadors, promoting efficiency improvements and customer service initiatives.
• Provided support to admissions representatives and directors in facilitating college events and recruitment efforts.
• Communicated with students to clarify the application process and address any questions or concerns.

Accomplishments:

• Created and implemented an Excel-based database to meticulously track student enrollments, schedule modifications, and trend data across K12 districts.
• Implemented a comprehensive approach to enhance campus tours by creating a detailed tour guide for student employees. Collaborated with academic program directors and faculty to identify key highlights of each program, ensuring consistent messaging and dynamic showcasing of program highlights during tours.

• Remained up-to-date on changing federal guidelines impacting student loan programs, guaranteeing accurate guidance for students and families.
• Assisted students and families in navigating Title IV funding applications, such as the FAFSA and student loans, offering personalized support.
• Conducted thorough reviews of award packages with students and families, clarifying information and resolving any concerns promptly.
• Enhanced office workflows for filing and data entry processes, resulting in heightened efficiency in handling financial aid documentation.
• Delivered exceptional customer service by promptly addressing phone calls and email inquiries from students and parents regarding their financial aid status.

Accomplishments:

• Revitalized an outdated and over-complicated filing system to optimize organization and streamline access to student financial aid records. Presented a well-researched proposal to leadership resulting in a system redesign that enhanced consistency and aesthetic appeal in filing arrangements. This initiative led to heightened efficiency in tracking and swift access for both staff and auditors.

• Supported the Executive Director of Workforce and Economic Development in coordinating schedule building, managing faculty contracts, and planning advisory board meetings for technical trades programs.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasks/projects.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management.
• Handled outgoing official college transcript processing and provided assistance to the registrar's office during peak registration periods.

Accomplishments:

• Established and managed an inventory system to monitor office and program supplies, improving accuracy by conducting routine cycle counts and resolving discrepancies effectively.