Sara Skornicka
Lake
Summary
Dynamic customer service and financial aid support professional with a robust track record at Mid Michigan College. Successfully enhanced student retention by leveraging strong relationship management and data management skills. Expertise in navigating complex documentation processes while consistently delivering exceptional service and guidance to students and families. Committed to fostering positive educational experiences through strategic support initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Aid Customer Service Specialist
Mid Michigan College
Mt. Pleasant
11.2015 - Current
- Answered student, family and visitor questions with friendly and knowledgeable support. Verified and updated student information for residency purposes when required.
- Assisted with the completion of documentation such as the FAFSA application, FSA ID, answered questions, and delivered key information.
- Managed incoming phone calls and inquiries from prospective students and parents.
- Responded to customer issues, and worked to provide a resolution to improve retention.
- Welcomed visitors, maintained the front reception desk, received payments, and assisted students with billing questions.
- Provided guidance to students regarding their financial aid options, including advising on SAP issues and maintaining eligibility.
- Built relationships of trust and respect with students and parents by giving outstanding customer service.
Student Employee Financial Aid
Mid Michigan College
Harrison
09.2014 - 11.2015
- Assisted with the completion of documentation such as the FAFSA application, FSA ID, answered questions, and delivered key information.
- Managed filing systems and CEO fining processes.
- Managed incoming phone calls and inquiries from prospective students and parents.
- Completed cold calls as needed for financial aid purposes.
- Assisted officers and analysts as needed.
Class A Driver Recruiter
J&R Schugel
New Ulm
06.2005 - 06.2011
- Utilized various sourcing methods including job boards, cold calls from previous applicants, marketing requests.
- Interviewed job applicants to obtain information on work history, type of experience, job skills, and DOT safety information.
- Updated and maintained candidate records for the recruiting department.
- Managed full-cycle recruiting process from application through extending offers.
- Maintained detailed records of all recruits.
- Explained job duties, compensation, and benefits to potential candidates to sell the company to potential hires in an extremely competitive market.
- Conducted reference and background checks on prospective employees when working in house. Complete 10 year work history and MVR were required along with DAC records.
- Collaborated with Safety department to ensure that all relevant documents for the 10 year work history were completed accurately withing the appropriate time frame.
Education
Business Information Systems
Mid Michigan College
Harrison12-2015
Skills
- Customer service
- Financial Aid Support Services
- Document Management
- Efficient Data Management
- Telephone Interaction Skills
- Effective Relationship Management
Certification
- NASFAA Financial Aid Certification
- Certified Notary Public
Accomplishments
- Implemented the craft fair to raise funds for the children's Christmas party which ran for two years but was cancelled due to Covid
- Created FAFSA Completion Competition which is in its 3rd year and has become very successful
- Oversaw and managed the spaghetti dinner fundraiser with silent auction at the Lake Eagles Club
References
References available upon request.
Timeline
Financial Aid Customer Service Specialist
Mid Michigan College
11.2015 - Current
Student Employee Financial Aid
Mid Michigan College
09.2014 - 11.2015
Class A Driver Recruiter
J&R Schugel
06.2005 - 06.2011
Business Information Systems
Mid Michigan College
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