Lindsay Grissom
McMinnville,USA
Summary
Dynamic professional with experience in home health support, employee onboarding, and customer service leadership. Background includes patient care assistance, medical documentation, regulatory compliance, and team collaboration. Strong communication and organizational skills with healthcare coursework in Anatomy & Physiology, and completed CNA training. Seeking to contribute patient-focused and administrative strengths within a VA Healthcare setting.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
People Experience Lead
Funderburk Management
Algood, TN
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated onboarding sessions for new hires, ensuring a smooth transition into the company.
- Collaborated with HR to communicate company policies and culture to new staff members.
- Conducted engaging orientation for new hires, fostering a positive onboarding experience and promoting team cohesion.
- Executed thorough audits to uphold company regulations.
- Developed programs focused on increasing employee retention and engagement.
- Trained digital crew trainers to enhance their proficiency in app usage and knowledge.
- Executed successful family fun nights and introduced new food items, fostering a positive workplace environment.
- Recognized and celebrated employee work anniversaries and milestones, fostering a culture of appreciation and engagement.
- Led training sessions focused on guest hospitality and services, improving staff performance.
- Recognized by management for providing exceptional customer service.
- Collaborated with team members to ensure efficient cleaning schedules were met.
- Collected and analyzed employee feedback to identify and report critical HR issues, ensuring proactive risk management.
- Facilitated staff training and support in twelve McDonald's stores.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
B & P Supply
McMinnville, TN
01.2021 - 05.2022
- Resolved customer complaints by active listening and problem-solving skills.
- Processed orders accurately and efficiently using company-specific software systems.
- Managed customer accounts, updating information to ensure accuracy and compliance.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Maintained knowledge of products and services to provide informed recommendations to customers.
- Handled returns and exchanges, ensuring adherence to company policies while assisting customers.
- Provided excellent customer service to resolve customer complaints promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Loan Officer
Service Loan & Tax
McMinnville, Tennessee
02.2019 - 01.2021
- Evaluated loan applications to determine eligibility and risk factors.
- Communicated loan terms and conditions to clients effectively.
- Reviewed financial documents for accuracy and completeness.
- Achieved the highest monthly loan volume percentage multiple times by focusing on strategic loan acquisition.
- Managed the entire loan lifecycle, from opening to closing.
- Collaborated on tax preparation during tax season, contributing to efficient and accurate filings.
- Managed filing systems to ensure efficient organization and retrieval of loan documents.
- Contacted customers to address overdue payments, contributing to improved collection efforts.
Home Health Aide
Suncrest Home Health
01.2016 - 01.2019
- Provided in-home support assisting patients with daily living activities, including hygiene, mobility, and meal preparation.
- Monitored patient conditions and reported changes to supervising nurses.
- Maintained accurate documentation of patient care services.
- Assisted with medication reminders and basic health monitoring.
- Followed infection control, safety, and confidentiality standards.
Education
BBA - Business Development/Human Resource Management
Colorado Technical University
Colorado Springs, CO07-2026
Associate's Degree - Business Administration
Colorado Technical University
Colorado Springs, CO07-2024
Skills
- Employee onboarding
- Customer service
- Team collaboration
- Problem resolution
- Project management
- Data analysis
- Medical terminology
- HIPAA awareness
- Decision-making
- Supervision and leadership
- Dependable and responsible
- Training & Development
- Excellent communication
- Remote office availability
Accomplishments
- Outstanding Contributor Award in Leadership
- Highest Loan Volume Award
- Serv Safe Proctor
- President Deans’ List – Associate’s Degree
- President Deans’ List – Bachelor’s Degree
- Member of Beta Club
- National Honor Society – College and High School
Timeline
People Experience Lead
Funderburk Management
06.2022 - Current
Customer Service Representative
B & P Supply
01.2021 - 05.2022
Loan Officer
Service Loan & Tax
02.2019 - 01.2021
Home Health Aide
Suncrest Home Health
01.2016 - 01.2019
Associate's Degree - Business Administration
Colorado Technical University
BBA - Business Development/Human Resource Management
Colorado Technical University