Hayley Brooke
Food Service Management
Uniontown
Summary
Results focused training manager with a proven track record at McDonald's, excelling in team management and customer service. Skilled in developing training programs that enhance employee performance and reduce turnover. Recognized for fostering a positive work environment and implementing cost-control strategies that improved operational efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
People Experience Lead
Summit Restaurants McDonalds
07.2025 - 02.2026
- Excellent communication skills.
- Ability to learn quickly and adapt to new situations.
- Provided one-on-one coaching for employees needing improvement in specific skills.
- Worked with senior management to identify skill gaps and lead targeted training classes to fix gaps.
- Ensured new employees completed all necessary training in food safety, preparation, and customer service.
- Trained new managers in leadership skills necessary for success in their roles in the restaurant.
- Completed unannounced service and food safety visits to identify problems in stores and worked with managers to correct any issues.
- Developed action plans with General Managers to control labor & inventory costs, and hit all service KPIs.
General Manager
Montante McDonalds
11.2024 - 06.2025
- Managed labor costs by monitoring productivity levels vs sales and making scheduling decisions based on projected sales.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Created positive working environment for employees by ensuring all workers treated each other with respect.
- Calculated inventory cost and managed any issues through coaching or adjusting delivery orders.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
People Experience Lead
Summit Restaurants McDonalds
02.2024 - 11.2024
- Excellent communication skills.
- Ability to learn quickly and adapt to new situations
- Provided one-on-one coaching for employees needing improvement in specific skills.
- Worked with senior management to identify skill gaps and lead targeted training classes to fix gaps.
- Ensured new employees completed all necessary training in food safety, preparation, and customer service.
- Trained new managers in leadership skills necessary for success in their roles in the restaurant.
- Completed unannounced service and food safety visits to identify problems in stores and worked with managers to correct any issues.
- Developed action plans with General Managers to control labor & inventory costs, and hit all service KPIs.
General Manager
Rubber City McDonalds
03.2019 - 02.2024
- Managed labor costs by monitoring productivity levels vs sales and making scheduling decisions based on projected sales.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Created positive working environment for employees by ensuring all workers treated each other with respect.
- Calculated inventory cost and managed any issues through coaching or adjusting delivery orders.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Assistant Restaurant General Manager
Rubber City McDonalds
09.2016 - 03.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Resolved issues with customers by employing empathetic listening and communication skills.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and coaching staff on procedures.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service.
- Boosted employee morale through recognition programs, leading to higher retention rates and teamwork.
Education
High School Diploma -
Hoover High School
North Canton, OHSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Team management
Calm under pressure
Multitasking Abilities
Supervision and leadership
Certification
ServSafe Manager Certification
Timeline
ServSafe Manager Certification
02-2028
ServSafe Instructor/Proctor Certification
05-2027
People Experience Lead
Summit Restaurants McDonalds
07.2025 - 02.2026
General Manager
Montante McDonalds
11.2024 - 06.2025
People Experience Lead
Summit Restaurants McDonalds
02.2024 - 11.2024
General Manager
Rubber City McDonalds
03.2019 - 02.2024
Assistant Restaurant General Manager
Rubber City McDonalds
09.2016 - 03.2019
High School Diploma -
Hoover High School