Lindsay Groen
Pendleton,OR
Summary
Diligent ER Patient Access Representative with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Healthcare Solutions
Pendleton, OR
04.2024 - Current
- Facilitated patient registration process, ensuring accuracy in demographic and insurance information.
- Managed ER admitting desk operations, providing exceptional customer service to patients and visitors.
- Answered incoming calls, checked in patients to the ER and other areas of the hospital.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Skilled at working independently and collaboratively in a team environment.
Property Management
Pacific international investment company
Hillsboro, OR
05.2023 - 10.2023
- Compile contracts for both new and existing tenants.
- Collect and input rent and other payments into the computer system.
- Issue notices to residents.
- Utilize and be proficient at both Tennant Tech and Buildium systems.
- Work with contractors collecting bids and overseeing projects.
- Work with onsite maintenance to make sure things are getting done in a timely manner.
- As an onsite manager you deal with any issues that may arise outside normal working hours.
- Market open units to the public via online websites.
- Stay up to date on any law changes regarding housing.
- Attend regular classes to stay informed on multi family housing.
Manager
Sally Beauty
Portland, OR
03.2018 - 03.2022
- In charge of running day to day operations. Interviewed and trained new employees.
- Ran the store in accordance with standards set by Sally Beauty.
- Delivered excellent customer service and made sure to keep growing the store.
- Kept up to date with all the technology changes happening within the company.
Owner/Stylist
The Parlor on Main
Pendleton, OR
07.2015 - 01.2018
- I make sure the shop is open and take care of advertising as well as collecting rent and paying the shops bills.
- I operate at the highest level of professionalism and make sure that everyone that walks through the door leaves satisfied.
Assistant Manager
Great Clips
Klamath Falls, OR
02.2011 - 11.2014
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Restocked linen and laundry in all areas of the spa.
- Processed guest credit card information for salon services.
- Followed through with client requests in a timely manner.
- Entered customer demographic and preference data on salon computer database.
- Performed inventory and restocking assignments as necessary.
- Handled guest complaints calmly and professionally.
- Maintained the front desk workstation by keeping it clean and free of personal items.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Inventoried, ordered and stocked salon product line.
- Communicated effectively with management concerning important customer issues.
- Remained polite when speaking with difficult guests on the phone.
- Entered client information into the databases quickly and with minimal errors.
- Shampooed, conditioned and blow dried clients' hair.
Education
Trade school graduate - Cosmetology
Pendleton College of Hair Design
Pendleton, OR01.2009
High school diploma - undefined
Pendleton High School
Pendleton, OR05.2005
Business, Management and Communications
Lewis-Clark State College
Lewiston, IDHotel Management and Restaurant Food Service
Blue Mountain Community College
Pendleton, ORSkills
- Meditech Database
- Time Management
- Communication skills
- Customer service
- Front desk
- Data entry
- Patient registration
- Insurance verification
- HIPAA compliance
- Patient check-in
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- Information collection
Certification
- Cosmetology License
- Esthetician License
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Patient Access Representative
Conifer Healthcare Solutions
04.2024 - Current
Property Management
Pacific international investment company
05.2023 - 10.2023
Manager
Sally Beauty
03.2018 - 03.2022
Owner/Stylist
The Parlor on Main
07.2015 - 01.2018
Assistant Manager
Great Clips
02.2011 - 11.2014
High school diploma - undefined
Pendleton High School
Business, Management and Communications
Lewis-Clark State College
Hotel Management and Restaurant Food Service
Blue Mountain Community College
Trade school graduate - Cosmetology
Pendleton College of Hair Design