Karima Blake
Watertown,NY
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Northwest Georgia Oncology Center
Holly Springs, GA
03.2025 - 11.2025
- Serve as the first point of contact for patients and families, answering questions, processing registration, verifying insurance, and offering financial navigation.
- Provide administrative and clerical support to oncology providers and clinical staff, coordinating patient scheduling, and managing patient-provider communication to ensure effective clinic workflow.
- Recognized by management for maintaining 90%+ patient satisfaction by treating patients with compassion, and providing additional resources for treatment post-discharge.
Sales Consultant
Prime Communications
Canton, GA
04.2024 - 02.2025
- Delivered personalized customers service and expert knowledge of AT&T products and services, to achieve high conversion rate and build customer relationship.
- Consistently exceeded monthly sales goals through excessive upselling and cross selling strategies, ranking among top performers in the Northwest Geargia district.
- Assisted with store operations including inventory audits, merchandising and technical support.
Lead Patient Access Representative
Northside Hospital Cherokee
Canton, GA
02.2021 - 12.2023
- Successfully managed administrative team in a high volume, highly stressful ER setting, monitoring team's work quality, productivity, responding to all staff concerns and assisted in onboarding/training for new & existing team members.
- Managed a caseload of 50+ patients daily, while maintaining strict registration accuracy and confidentiality during critical patient interactions.
Team Lead
Chick-Fil-A
Canton, GA
01.2019 - 02.2021
- Supervised front of house team in a fast-paced environment, ensuring excellent customer service and operational efficiency.
- Monitored food safety, cleanliness, inventory levels and assisted in closing/opening procedures.
Education
BS - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NHSkills
- Insurance verification and authorizations
- Data entry
- Appointment scheduling
- HIPAA compliance
- Team leadership and staff training
- Medical terminology
- Administrative support
- Technical support
- Advance computer skills
- Marketing
- EMR/HER (Epic, Cerner, Meditech)
- Microsoft Office Suite and Google Workspace
- Salesforce
- Negotiation
- Typing speed: greater than 50 wpm
- Multi-line telephone system operation
Timeline
Patient Access Representative
Northwest Georgia Oncology Center
03.2025 - 11.2025
Sales Consultant
Prime Communications
04.2024 - 02.2025
Lead Patient Access Representative
Northside Hospital Cherokee
02.2021 - 12.2023
Team Lead
Chick-Fil-A
01.2019 - 02.2021
BS - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY