Lindsay Heaps
Fawn Grove,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Practice Manager
Mid Atlantic Spinal Rehab & Chiropractic
Parkville, MD
09.2020 - Current
- Prepared medical bills for health insurance, workers' compensation, and patient accounts.
- Processed payments and posted transactions accurately to respective accounts.
- Negotiated settlement reductions with attorneys to enhance financial outcomes.
- Represented company at Workers' Compensation hearings to advocate for organizational interests.
- Conducted yearly audits of Workers' Compensation Insurance premiums to ensure compliance and accuracy.
- Managed payroll, 401K, and benefits enrollment for 25 employees efficiently.
- Supervised operations across six locations, ensuring regulatory compliance and performance standards.
Office Manager
Comprehensive Spine & Sports Center
Baltimore, Maryland
05.2016 - 09.2020
- Prepared medical bills for insurance companies, workers' compensation firms, and patients.
- Processed accounts receivable consistently over $100,000 monthly.
- Followed up on outstanding payments to ensure timely collection.
- Attended Workers' Compensation and collections hearings representing the company as needed.
- Verified health insurance benefits and requested authorizations for treatments.
- Managed operations of one location, overseeing seven employees.
- Handled vacation requests and coordinated coverage schedules.
Front Desk Representative
Comprehensive Spine & Sports Center
Baltimore, Maryland
09.2011 - 05.2016
- Greeted patients and managed daily schedules to optimize clinic operations.
- Answered phone inquiries promptly to enhance patient engagement.
- Verified health insurance coverage and requested treatment authorizations efficiently.
- Submitted all necessary billing documents to ensure timely payment processing.
- Processed accounts receivable payments exceeding $100,000 monthly.
Education
High School Diploma -
Edgewood Senior High School
Edgewood, MD01-2002
Skills
- Payroll management
- Office 365 proficiency
- Team leadership
- Medical billing
- SAP Concur expertise
- Workflow optimization
Timeline
Practice Manager
Mid Atlantic Spinal Rehab & Chiropractic
09.2020 - Current
Office Manager
Comprehensive Spine & Sports Center
05.2016 - 09.2020
Front Desk Representative
Comprehensive Spine & Sports Center
09.2011 - 05.2016
High School Diploma -
Edgewood Senior High School
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