Kara Brown
Allegany,NY
Summary
Strategic healthcare leader with nearly 20 years of experience in medical practice operations and patient care coordination. Led multidisciplinary teams to optimize workflows, manage provider schedules, and enhance financial performance. Expertise includes EMR implementation, regulatory compliance, and employee development, with a focus on delivering patient-centered care and improving operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
General Physicians, Great Lakes Cardiovascular
Olean, NY
11.2021 - Current
- Direct daily operations for a busy multi-provider and multi-specialty practices Cardiology, Nephrology and Neurology.
- Lead and supervise clinical, administrative, and provider teams while fostering accountability and collaboration.
- Managed provider scheduling, staffing, payroll, budgeting, and PTO administration to ensure optimal practice operations.
- Monitor operational performance and implement workflow improvements that enhance patient care and efficiency.
- Monitored operational performance and implemented workflow improvements to enhance patient care and operational efficiency.
- Lead implementation and optimization of Epic EMR, developing new workflows, resolving operational challenges, and supporting staff throughout the transition.
- Manage quality initiatives, patient experience, and continuous process improvement.
- Led implementation and optimization of Epic EMR, developed new workflows, resolved operational challenges, and supported staff during transition.
- Recruit, hire, onboard, train, coach, and evaluate employees.
- Ensure appropriate inventory, equipment maintenance, and resource allocation.
Medical Assistant
Southern Tier Arthritis & Rheumatism
07.2016 - 10.2021
- Collected patient histories and vital signs, ensuring accurate clinical documentation for timely diagnosis.
- Coordinated patient scheduling, referrals, and insurance authorizations to streamline patient flow and enhance access to care.
- Educated patients regarding medications, procedures, and treatment plans.
- Collaborated with physicians to implement care plans, supporting efficient, high-quality patient outcomes.
- Performed insurance verification, prior authorizations, and medical documentation.
Administrative Office Manager / Medical Assistant
Omega Family Medicine
06.2006 - 06.2016
- Oversaw front office operations, streamlining scheduling, billing, insurance verification, and patient registration.
- Supervised administrative workflows, enhancing operational efficiency.
- Supported physicians with patient care, clinical documentation, and service coordination.
- Supervised administrative workflows to maximize efficiency.
- Delivered exceptional customer service while managing multiple priorities in a fast-paced medical office.
Education
High School Diploma - Business Administration
Jamestown Community College
OleanHigh School Diploma -
Olean High School
OleanSkills
Healthcare management
Practice Administration
Leadership development
Provider Relations
Operational Improvement
Epic EMR
Regulatory Compliance
Budget administration
Workforce scheduling
Patient Experience
Quality enhancement
Payroll management
Workforce management
Revenue cycle
Financial Management
Claims Management
Patient service
Certification
BLS Certified
Leadership Foundations Program provided by Illuminare Group
Timeline
Practice Manager
General Physicians, Great Lakes Cardiovascular
11.2021 - Current
Medical Assistant
Southern Tier Arthritis & Rheumatism
07.2016 - 10.2021
Administrative Office Manager / Medical Assistant
Omega Family Medicine
06.2006 - 06.2016
High School Diploma - Business Administration
Jamestown Community College
High School Diploma -
Olean High School