Lindsay Henry
Santa Fe,TX
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
23
23
years of professional experience
Work History
Client Service Representative
Alvin Animal Clinic
Alvin, TX
09.2025 - Current
- Provided exceptional customer service to pet owners, addressing inquiries and concerns efficiently.
- Managed appointment scheduling, ensuring optimal clinic workflow and client satisfaction.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Receptionist
Dusty Moon Veterinary Services
01.2024 - 01.2025
- Answered all incoming phone calls and text messages quickly and assisted clients with their needs and de-escalated situations as needed
- Maintained constant communication with veterinarian and technicians while in the field to alert them to schedule changes and possible emergencies
- Scheduled appointments to create a smooth and effective route
- Documented all communication from phone calls, text and email in client's records
- Located and prepared proper CVL. CDC and APHIS health certificate forms for domestic and international travel for pets and livestock
- Educated clients regarding treatments, procedures and medications
- Provided empathetic support to grieving and distressed clients
- Collected payments including past due invoices
- Assisted with technician duties such as blood draws, injections, subcutaneous fluids and filling prescriptions
Registered Behavior Technician
New Heights Pediatric Therapies
01.2019 - 01.2021
- Provided 1:1 therapy to children ASD by applying the principles from the field of Applied Behavior Analysis
- Implemented language, imitation, play, leisure, and adapted behavioral skills plans as recommended by BCBA including new programs or targets
- Responsible for accurate data collection using Acupoint Data System and billing for insurance
Paraprofessional
Alvin Independent School District
01.2012 - 01.2019
- Provide student support through special accommodations, extra assistance, and assessments
- Modified general educational curriculum for special needs students based on individual needs and instructional techniques
- De-escalated student behavior using various techniques to keep the learning environment safe for students and staff
Paraprofessional
Santa Fe Independent School District
01.2010 - 01.2012
- Provide student support through special accommodations, extra assistance, and assessments
- Modified general educational curriculum for special needs students based on individual needs and instructional techniques
- De-escalated student behavior using various techniques to keep the learning environment safe for students and staff
Medical Assistant
Dermatological Association of Texas
01.2006 - 01.2007
- Obtained accurate medical histories from patients highlighting critical information
- Prepped rooms and assisted in procedures such as biopsies, surgeries, cosmetic procedures, and laser treatments
- Collected patient vital signs
- Contacted patients with lab results, entered and updated procedure and laboratory logs
- Contacted insurance companies to receive prior authorization for procedures and prescriptions
- Completed billing sheets with ICD-9 and CPT codes for insurance purposes
Medical Assistant
Advanced Dermatology
01.2004 - 01.2006
- Obtained accurate medical histories from patients highlighting critical information
- Prepped rooms and assisted in procedures such as biopsies, surgeries, cosmetic procedures, and laser treatments
- Collected patient vital signs
- Contacted patients with lab results, entered and updated procedure and laboratory logs
- Contacted insurance companies to receive prior authorization for procedures and prescriptions
- Completed billing sheets with ICD-9 and CPT codes for insurance purposes
Medical Assistant
Bellaire Dermatology
01.2003 - 01.2004
- Obtained accurate medical histories from patients highlighting critical information
- Prepped rooms and assisted in procedures such as biopsies, surgeries, cosmetic procedures, and laser treatments
- Collected patient vital signs
- Contacted patients with lab results, entered and updated procedure and laboratory logs
- Contacted insurance companies to receive prior authorization for procedures and prescriptions
- Completed billing sheets with ICD-9 and CPT codes for insurance purposes
Education
No Degree - Elementary Education
Grand Canyon University
Phoenix, AZCertified Veterinary Paramedic
Houston Community College
Skills
- Ability to collaborate effectively
- System documentation
- Client relations
- Payment processing
- Meeting deadlines
- Complaint handling
- Client support
- Customer data confidentiality
- Providing high-quality care
- Attention to detail
Timeline
Client Service Representative
Alvin Animal Clinic
09.2025 - Current
Receptionist
Dusty Moon Veterinary Services
01.2024 - 01.2025
Registered Behavior Technician
New Heights Pediatric Therapies
01.2019 - 01.2021
Paraprofessional
Alvin Independent School District
01.2012 - 01.2019
Paraprofessional
Santa Fe Independent School District
01.2010 - 01.2012
Medical Assistant
Dermatological Association of Texas
01.2006 - 01.2007
Medical Assistant
Advanced Dermatology
01.2004 - 01.2006
Medical Assistant
Bellaire Dermatology
01.2003 - 01.2004
Certified Veterinary Paramedic
Houston Community College
No Degree - Elementary Education
Grand Canyon University