Lindsay Honey
Saratoga Springs
Summary
Highly organized and detail-oriented professional eager to leverage a strong background to drive results at your organization. Proven track record of managing complex schedules, overseeing multiple employees, elevating organization, dedication, cultivating strong patient rapport, combined with a dedicated focus on efficiency and project delivery. Motivated to bring strong communication skills, adaptability, and a fresh perspective to the role.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Utah Surgical Associates
American Fork, UT
12.2010 - 06.2014
- Managed patient scheduling.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and documentation.
- Coordinated with medical staff to ensure seamless patient flow and effective communication.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Care Coordinator
Friends & Family Hearing Healthcare
Provo, UT
12.2009 - 12.2010
- Coordinated patient appointments and follow-ups to optimize clinic scheduling efficiency.
- Collaborated with audiologist to develop personalized care plans tailored to individual patient needs.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Taught patients and families to use at-home medical equipment.
- Assisted audiologist in office procedures.
- Cleaned patients hearing aids.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Community Center Front Desk Manager
Washington City
Washington, UT
03.2008 - 12.2009
- Supervised front desk operations, ensuring exceptional guest service and efficient workflow management.
- Trained and mentored front desk staff, promoting a culture of teamwork and continuous improvement.
- Implemented new procedures for check-in/check-out processes, enhancing overall operational efficiency.
- Resolved guest complaints swiftly, maintaining high satisfaction levels through effective problem-solving techniques.
- Managed scheduling and staffing to optimize front desk coverage during peak hours, minimizing wait times.
- Collaborated with various departments to streamline communication and improve guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Trained new staff on correct procedures, compliance requirements, and performance strategies..
- Kept accounts in balance and ran daily reports to verify totals.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for birthdays, seminars, conferences, and other events.
- Enrolled patrons in classes, took payments and resolved billing issues.
- Sold, created and printed membership cards, resolved issues and concerns.
Substitute Teacher
Washington County School District
Washington, UT
08.2007 - 05.2009
- Adapted instructional materials to meet varying student needs and educational levels.
- Delivered engaging lesson plans to diverse student groups, fostering a positive learning environment.
- Implemented classroom management strategies to maintain discipline and encourage student participation.
- Evaluated student performance through informal assessments, providing constructive feedback for improvement.
- Developed and maintained effective communication with students, parents, and staff regarding academic progress.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
Education
High School Diploma -
Mountain View High School
Orem, UTSkills
- Front desk coordination
- Customer service background
- Patient scheduling
- Data entry
- Appointment scheduling
- Call handling
- Telephone etiquette
- Office administration
- Organization and time management
- Payment collection
- Records management
- Patient reception management
Timeline
Medical Receptionist
Utah Surgical Associates
12.2010 - 06.2014
Patient Care Coordinator
Friends & Family Hearing Healthcare
12.2009 - 12.2010
Community Center Front Desk Manager
Washington City
03.2008 - 12.2009
Substitute Teacher
Washington County School District
08.2007 - 05.2009
High School Diploma -
Mountain View High School