Lindsay James
Cypress
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Manager
Russo's New York Pizzeria
07.2025 - Current
- Supervised daily operations, ensuring high-quality service and adherence to food safety standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined kitchen workflows, improving efficiency while maintaining food quality during peak hours.
Household & Care Coordinator
Personal Leave for Family
05.2024 - 07.2025
- Managed daily operations of household and healthcare logistics, including scheduling medical appointments, financial planning, and coordinating care for a family member. Strengthened organizational and problem-solving skills while ensuring seamless daily functioning. Maintained professional growth through coding courses, continuing education by starting my Bachelors in Psychology, volunteering at my the local school district and food and beverage certificates, demonstrating adaptability and commitment to continuous learning.
Cleaning/Organization Expert
Household Solutions
12.2023 - 05.2024
- Exceptional attention to detail coupled along enhanced organizational skills while ensuring timely completion.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Identified ways to improve efficiency in operations and implemented process changes.
- Performed general maintenance and repair.
Manager
Sachi Sushi
02.2020 - 07.2023
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Monitored team productivity and performance to support goals.
- Utilized strong analytical and problem-solving skills to address operational issues during the re-opening from COVID-19.
- Successfully led a team of 10-12 staff members to achieve delegated goals, enhancing service delivery during peak hours.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Guest Room Attendant
Staybridge Suites
04.2022 - 10.2022
- Consistently adhered to departmental policies and procedures related to health standards creating a clean and comfortable environments.
- Reported any maintenance issues to supervisor immediately and followed up to verify resolution.
- Communicated effectively with other departments regarding special requests from guests or VIPs.
- Followed proper key control policies when issuing keys and returning them at checkout time.
Bartender
Adams County
08.2017 - 08.2021
- Created a positive guest experience while efficiently managing the bar and maintaining a friendly and attentive demeanor.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Stocked spirits based on projections from daily functions sheet.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Waitress
Sachi Sushi
08.2019 - 02.2020
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Suggested additional items to customers to increase restaurant sales.
Waitress
The Happy Sumo/iFish/Eastmoon Asian Bistro/Jim n' Nicks
07.2010 - 08.2019
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Upsold drinks and desserts, boosting sales and profit.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
Assistant Manager
LIDS
11.2009 - 06.2010
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Facilitated month-end closing processes, invoicing and journal entries.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Education
Bachelor of Arts (B.A.) - General Psychology
Southern New Hampshire University
Manchester, NH, US01-2027
Associate's degree - Business
University of Phoenix
US01-2015
Skills
- Customer Service
- Customer Relations
- Training Development
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Computer Skills
- Flexible and Adaptable
- Multitasking
- Inventory management
- Staff management
- Verbal and written communication
Certification
- Texas Food Handler
- Serve Safe
- TIPS Certified
- TABC Certified
Timeline
Manager
Russo's New York Pizzeria
07.2025 - Current
Household & Care Coordinator
Personal Leave for Family
05.2024 - 07.2025
Cleaning/Organization Expert
Household Solutions
12.2023 - 05.2024
Guest Room Attendant
Staybridge Suites
04.2022 - 10.2022
Manager
Sachi Sushi
02.2020 - 07.2023
Waitress
Sachi Sushi
08.2019 - 02.2020
Bartender
Adams County
08.2017 - 08.2021
Waitress
The Happy Sumo/iFish/Eastmoon Asian Bistro/Jim n' Nicks
07.2010 - 08.2019
Assistant Manager
LIDS
11.2009 - 06.2010
Associate's degree - Business
University of Phoenix
Bachelor of Arts (B.A.) - General Psychology
Southern New Hampshire University