Lindsay Jane
Pueblo,CO
Summary
Dynamic professional with exceptional customer service skills and a proven track record in fostering positive interpersonal relationships. Strong communication and organizational abilities facilitate seamless collaboration across diverse teams, ensuring alignment with organizational goals. Highly adept at thriving under pressure and meeting tight deadlines while effectively prioritizing tasks to maximize productivity. A genuine passion for animals, coupled with extensive experience in retail environments, enhances the ability to connect with customers and mediate disputes effectively.
Overview
11
11
years of professional experience
Work History
Customer Service / Cashier
UPOP
JR's Convenience Store
02.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Patient Access Representative-Physical Therapy Clinic
UCHEALTH
Colorado Springs, Colorado
02.2018 - 03.2019
- Answer multi-line telephones and manage inquiries from patients, hospitals and physicians, etc.
- Process various medical documents via fax, scanner, and copier.
- Order and maintain supplies for nursing and reception areas
- Assist physicians, nurses and medical staff by managing all administrative and secretarial work.
ER Patient Access Representative
St. Francis Medical Center
Colorado Springs, Colorado
01.2017 - 03.2017
- Register adults and children in emergency room while following HIPAA regulations.
- Complete accurate registration and other hospital forms by Jayco guidelines.
- Greet patients in a friendly and professional manner while entering demographic and insurance information into the electronic health record system.
- Maintain an accuracy goal within departmental guidelines both individually and as a team.
Medical Records Specialist
AspenPointe
Colorado Springs, Colorado
05.2014 - 03.2016
- Comply with HIPAA and company policy and procedures on a daily basis to ensure client confidentiality.
- Create, close and archive paper charts while maintaining electronic chart. Consolidate duplicate charts if needed.
- File reviewed labs and correspondent reports in the designated section, then file chart by alphabetical and numerical filing systems.
- Run and complete daily audit reports and insert findings into Microsoft Excel.
Veterinary Assistant
TTT
Staten Island, NY
01.2025 - 06.2025
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
Dog Day Care and Boarding
Dogs Den -Bahman Danesh
Staten Island, NY
01.2025 - 07.2025
- Supervising, caring for and cleaning up after 50 dogs, which includes feeding, walking, monitoring behavior, managing playgroups, and maintaining a clean and safe environment.
- Key responsibilities also include communicating with owners, managing reservations and payments, and administering basic care, with requirements often including a love for animals, physical stamina, and communication skills.
Education
Some College (No Degree) - Psychology
Susan E. Wagner High School
Staten Island, New YorkSkills
- Client communication
- Animal safety and handling
- Reception duties
- Proficient in Microsoft and 10 key
- Excellent communication and Customer service
- Reliable and responsible
- Customer complaint resolution
- Multitasking and organization
Timeline
Veterinary Assistant
TTT
01.2025 - 06.2025
Dog Day Care and Boarding
Dogs Den -Bahman Danesh
01.2025 - 07.2025
Customer Service / Cashier
UPOP
02.2021 - Current
Patient Access Representative-Physical Therapy Clinic
UCHEALTH
02.2018 - 03.2019
ER Patient Access Representative
St. Francis Medical Center
01.2017 - 03.2017
Medical Records Specialist
AspenPointe
05.2014 - 03.2016
Some College (No Degree) - Psychology
Susan E. Wagner High School