LINDSAY JOHNSON
DACULA,GA
Summary
Accomplished Leader bringing unsurpassed sales and team leadership abilities. Keeps sales staff enthusiastic with proven coaching and mentoring strategies. Highly knowledgeable about market trends and customer relations.
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MASTER STYLIST
STORM DIORS KULTURE BEAUTE BAR
01.2008 - 04.2025
- Licensed advanced stylist, that started off on commission with a high impact turn around being a booth renter to owning my own salon in Dayton, Oh
- I managed a commission group and guided booth rental employees.
- Experience in Scheduling employees
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Processed payments, entering sales in register for prompt customer service.
Sales Team Leader
Forever 21
05.2024 - 04.2025
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Built strong team by recruiting and developing top sales talent.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Built relationships with customers and community to promote long term business growth.
Virtual Customer Service Representative
Medicaid & Medicare
09.2023 - 04.2024
- Microsoft Teams
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Virtual Customer Service Representative
OHIO JOB & FAMILY SERVICES
05.2021 - 07.2023
- Microsoft Teams
- Navigate between virtual chats and virtual calls providing Phenomenal customer services , ending the calls with a happy and satisfied client.
- Learned to value the importance of communication skills.
- Managing large amounts of inbound calls.
- Handle customer complaints.
- Follow communications procedures policies and guidelines.
- Using proper tools and methods to provide accurate information.
- Resolved customer service issues with timely and professional resolutions.
- Used excellent customer service skills in addressing clients needs.
- Worked with customer service representatives to handle escalated customer issues.
- Promoted positive member relations through providing excellent customer service.
- Provided superior and individualized customer service.
- Responded to customer requests for products, services, and company information.
WORK FROM HOME AGENT
ATOS
03.2020 - 04.2021
- Call escalation to higher employees within the company.
- Take an extra mile while customer engaging Allowing the customer to always be right.
- Guide the customer through technical difficulties.
- Using tools to repair customers accounts.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about accounts, support, policies and procedures.
- Delivered prompt service to prioritize customer needs.
WAREHOUSE
AMAZON
01.2019 - 01.2023
- Working in a warehouse, Handled returns, scanning packages in and putting together orders.
- Working as a team lead.
CUSTOMER REPRESENTATIVE SECRETARY
EDMONDS REALTY
12.2010 - 06.2013
- Answering phone.
- Assisting with lease signing.
- Property showing.
- Sending out important emails to tenants.
VICTORIA SECRET
12.2005 - 07.2006
- Credit lead.
- Bra fittings.
- Cashier.
- Customer service.
- Fitting room.
Education
ADVANCED COSMETOLOGISTS -
CREATIVE IMAGES
7535 Poe Ave Dayton, Oh 4541401.2008
High School -
TROTWOOD MADISON HIGH SCHOOL
4440 N. Union Rd. Trotwood , Oh 4542606-2004
Skills
- Over achieving quota
- Phone contact handling
- Multi-tasking
- Time management
- Prioritization
- Phone contact listening
- CRM systems and practices
- Microsoft Teams
- Manager
Awards
Credit lead of the month
Certification
- Licensed Advanced Cosmetologist - 2008-Present in states OHIO and GEORGIA
Timeline
Sales Team Leader
Forever 21
05.2024 - 04.2025
Virtual Customer Service Representative
Medicaid & Medicare
09.2023 - 04.2024
Virtual Customer Service Representative
OHIO JOB & FAMILY SERVICES
05.2021 - 07.2023
WORK FROM HOME AGENT
ATOS
03.2020 - 04.2021
WAREHOUSE
AMAZON
01.2019 - 01.2023
CUSTOMER REPRESENTATIVE SECRETARY
EDMONDS REALTY
12.2010 - 06.2013
MASTER STYLIST
STORM DIORS KULTURE BEAUTE BAR
01.2008 - 04.2025
VICTORIA SECRET
12.2005 - 07.2006
ADVANCED COSMETOLOGISTS -
CREATIVE IMAGES
High School -
TROTWOOD MADISON HIGH SCHOOL
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