Lindsay J. Parker
Burlington County,NJ
Summary
Strategic healthcare operations leader with 10+ years of progressive experience driving patient activation, onboarding optimization, and engagement program development within specialty healthcare environments. Proven success leading hybrid teams, improving patient journey continuity, reducing cancellations, and implementing scalable workflows across multi-site organizations. Combines frontline clinical expertise with graduate-level healthcare administration training to design data-driven engagement strategies that enhance access, compliance, and overall patient experience.
Overview
16
16
years of professional experience
Work History
Patient Services Scheduling Supervisor
IVIRMA Reproductive Medicine Associates of New Jersey
08.2024 - Current
- Lead, coach, and develop a 15-member hybrid scheduling team supporting reproductive endocrinology services across multiple New Jersey clinics.
- Designed and implemented a structured patient engagement program focused on new patient activation, compliance, and intake completion.
- Launched standardized welcome call initiatives to increase portal registration, obtain medical records prior to consult, and improve patient preparedness.
- Developed and formalized onboarding SOPs adopted across multiple North American clinics.
- Reduced new patient cancellations through targeted outreach and cancellation recovery workflows.
- Analyze operational and engagement metrics to identify friction points and implement scalable process improvements.
- Partner cross-functionally with physicians, administrators, and operational leaders to improve care coordination and continuity.
- Remote
Surgical Scheduling Coordinator
IVIRMA Reproductive Medicine Associates of New Jersey
10.2022 - 08.2024
- Coordinated complex surgical scheduling across providers and facilities while ensuring patient readiness and documentation compliance.
- Improved pre-surgical workflows, reducing preventable cancellations and improving patient preparedness.
- Served as primary liaison between patients and multidisciplinary clinical teams to enhance communication and engagement.
- Hybrid
Patient Services Coordinator
IVIRMA Reproductive Medicine Associates of New Jersey
11.2021 - 10.2022
- Managed high-volume patient intake and onboarding processes.
- Educated patients on treatment pathways, next steps, and documentation requirements to improve activation and adherence.
- On-site
Medical Appointment Clerk (Federal Contract)
Signature Performance, Inc.
01.2016 - 01.2017
- Scheduled appointments within a federal healthcare system, ensuring regulatory compliance and documentation accuracy.
Certified Medical Assistant
Desert Sage Health Centers
05.2010 - 10.2013
- Provided direct clinical support and patient education.
- Facilitated referrals and follow-ups to reduce care gaps and improve continuity of care.
Skills
- Patient Engagement Strategy & Activation Programs
- Patient Journey Mapping & Optimization
- New Patient Onboarding Design
- Workflow Development & SOP Standardization
- KPI Development & Performance Analytics
- Cross-Functional Stakeholder Collaboration
- Remote Team Leadership (15 Direct Reports)
- Training Program Development
- Healthcare Access & Scheduling Optimization
- Process Improvement & Data-Driven Decision Making
Timeline
Patient Services Scheduling Supervisor
IVIRMA Reproductive Medicine Associates of New Jersey
08.2024 - Current
Surgical Scheduling Coordinator
IVIRMA Reproductive Medicine Associates of New Jersey
10.2022 - 08.2024
Patient Services Coordinator
IVIRMA Reproductive Medicine Associates of New Jersey
11.2021 - 10.2022
Medical Appointment Clerk (Federal Contract)
Signature Performance, Inc.
01.2016 - 01.2017
Certified Medical Assistant
Desert Sage Health Centers
05.2010 - 10.2013