Lindsay Kennedy
Elkhart,IN
Summary
Dynamic Asset Protection and Safety Manager with a proven track record at Lowe’s, excelling in the implementation of policies that reduced shrink by 90 basis points in 2023. Skilled in incident reporting and personnel development, I foster exceptional customer service while leading thorough investigations into theft. Committed to enhancing safety and security across all operations, I continuously strive to improve operational efficiency and ensure the well-being of the staff and customers alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asset Protection and Safety Manager
Lowe’s
11.2020 - Current
- Collaborated with management to implement company-wide safety policies, procedures, and guidelines.
- Conduct internal and external investigations, including managing cash loss and chargebacks
- Oversee shrink prevention programs, having reduced my location's 2023 budget by 90 basis points and 2024 budget by 24 basis points
- Assist training all levels of personal throughout a twelve store district on shrink and safety practices
- Trained new Asset Protection Agents on shrink prevention and investigation techniques
Senior District Asset Protection Specialist
Kroger
07.2016 - 10.2020
- Assisted in launching and implementing shrink programs in ten assigned locations, through coaching and developing hourly and salary staff members
- Trained new district specialists on total shrink initiatives
- Communicated daily to store teams, district, and division leaders on accomplishments and opportunities throughout our stores
Asset Protection Associate
Wal-Mart
04.2012 - 06.2014
- Conducted external and internal investigations
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Worked alongside law enforcement for fraud, theft, and drug abuse investigations
Customer Service Manager
Wal-Mart
01.2010 - 04.2012
- Managed day to day operations, including scheduling, cash maintenance, and shrink opportunities
- Developed an effective team by conducting new hire training and ongoing training for all front end members
- Showcased and taught the importance of exceptional customer service
Education
Bachelor of Science - General Studies- Pre Law
Trine University
Angola, IN05-2013
Skills
- Implementing policies
- Incident reporting
- Developing personal
- Reduce shrink and safety claims
- Phenomenal customer service
- Investigate internal and external theft activity
Certification
- Wicklander-Zulawski Interview and Interrogation Certified March 2018 and October 2019
- First Aid/AED certified February 2025
Timeline
Asset Protection and Safety Manager
Lowe’s
11.2020 - Current
Senior District Asset Protection Specialist
Kroger
07.2016 - 10.2020
Asset Protection Associate
Wal-Mart
04.2012 - 06.2014
Customer Service Manager
Wal-Mart
01.2010 - 04.2012
Bachelor of Science - General Studies- Pre Law
Trine University
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