Lindsay Klapproth
Gibbsboro,NJ
Summary
Dynamic leader with a proven track record at Great Clips, adept in operations management and staff development. Leveraged leadership and team-building skills to transform underperforming teams into high-performing units, achieving significant financial savings. Excelled in strategic planning and customer relationship management, fostering a culture of continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
General Manager
Great Clips
Marlton, NJ
01.2024 - Current
- Fully staffed new Salon within 2 weeks
- Oversee all stylists completed GCU academy
- Assigned stylists to specific courses to improve their techniques
- Managed payroll
- Support and train new franchisee
- Host quarterly meetings with staff
- Create games for team achievement tracking and stock rewards for them to win.
- Organize stylist documentation
- Support a positive salon culture
- Further my own knowledge by attending classes and webinars
- Attend meetings with operations specialists and franchisee
- Perform monthly quality connections
- Post a daily "product of the day" in private work Chanel
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Area Manager
Great Clips
Marlton
09.2020 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Promoted business through marketing initiatives and use of social media.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Implemented health and safety protocols during global health crisis, ensuring client and staff safety without interrupting services.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Cultivated partnerships with local businesses, expanding salon's network and community presence.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Maintained posting of MSDS sheets in workplace.
Stylist
Great Clips
Mount Laurel, NJ
08.2014 - 09.2020
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and new customers.
- Focused on brand delivery
- Maintained perfect performance measure standards
- Helped Salon achieve many awards
- Improved technical skills
- Daily reports
- Inventory
- Closing procedures
- Cutting men, women and children's hair
- Styling hair
- Reccomend products for customers
- Supported salon culture
- Team player
Hairstylist
Regis Salon
Moorestown, NJ
08.2010 - 08.2014
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Implemented feedback system, leading to improved service quality and customer experience.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Cosmetology -
Empire Beauty School
Cherry Hill Nj09.2010
Cosmetology -
Camden County Vocational School
Blackwood Nj 06.2009
High School Diploma -
Eastern Regional High School
Voorhees NJ06.2007
Skills
- Leadership and team building
- Proficient in American Sign Language
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Training and Development
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- Team training and development
- Motivation
- Schedule Management
- Staff Motivation
- Strategic Planning
- Performance Improvement
- Employee Development
- Consistently meet goals
- Performance Improvements
- Facility Management
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Recruitment
- Expense Control
- Networking abilities
- Business Development
- Troubleshooting expertise
- Interpersonal Skills
- Purchasing and planning
- Operations Oversight
- Performance Analysis
- Cost analysis and savings
- Organizational Development
- Quality Management
- Sales expertise
- Cost Reductions
- Team Oversight
- Marketing
- Financial Administration
- Sales Analysis
- Account Management
- New Business Development
- Advertising and marketing
- Data review
- Budget coordination
- Risk Management
- Total Quality Management
- Loss Prevention
- Proficient in Software
- Human Resources Management
- Skilled negotiator
- Change Implementation
- Community Outreach
Timeline
General Manager
Great Clips
01.2024 - Current
Area Manager
Great Clips
09.2020 - 01.2024
Stylist
Great Clips
08.2014 - 09.2020
Hairstylist
Regis Salon
08.2010 - 08.2014
Cosmetology -
Empire Beauty School
Cosmetology -
Camden County Vocational School
High School Diploma -
Eastern Regional High School