Lindsay Konzelman
West Chester
Summary
Ambitious leader with talent for effectively coordinating staffing needs and fostering strong team relationships through articulate communication and social approach. Skilled in navigating dynamic environments with optimism and drive, consistently ensuring optimal staffing solutions and team productivity.
Overview
20
20
years of professional experience
Work History
STAFFING COORDINATOR
MAIN LINE HEALTH
Radnor, Pennsylvania
10.2024 - Current
- Developed relationships with floor managers to ensure staffing needs were met in a timely manner.
- Interacted with employees to cover daily staffing requirements.
- Developed and implemented personnel policies and procedures.
- Earned staff confidence by protecting and maintaining confidentiality of personnel data.
- Managed and resolved employee and client complaints and issues, ensuring timely and satisfactory resolution.
EMERGENCY DEPARTMENT REGISTRAR
MAIN LINE HEALTH
Paoli, Pennsylvania
04.2021 - 10.2024
- Registered patients for outpatient procedures and emergency services. Asked various questions from clients to obtain the information necessary for paperwork.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
INSURANCE COORDINATOR/SCHEDULER
DENTAL IMPLANT AND PERIODONTAL SURGEONS
Chadds Ford, Pennsylvania
02.2019 - 03.2021
- Assisted clients with understanding insurance policies and coverage options by providing detailed explanations.
- Generated monthly reports summarizing progress made towards achieving organizational goals.
- Analyzed insurance claim forms or related documents to review for completeness and accuracy.
- Contacted patients to obtain information required for accurate claim adjudication.
- Worked with patients to evaluate personal financial information and make determination for insurance program.
- Researched complex claims issues utilizing multiple resources such as internal databases, internet searches.
DENTAL ASSISTANT/RECEPTIONIST
P. RANDALL ECKMAN DDS
Kennett Square, Pennsylvania
09.2005 - 02.2019
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Sterilized and disinfected instruments and treatment rooms.
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
- Took digital X-rays and intraoral photographs.
- Developed positive relationships with patients and colleagues.
- Provided support to other staff members as needed during busy times at the clinic.
Education
Associate in Arts (A.A.) - General Education
DAYTONA BEACH COMMUNITY COLLEGE
Daytona Beach05.2002
Skills
- Strong organization
- Teamwork and collaboration
- Problem-solving
- Employee relations
- Multitasking
Volunteer Experience
Brandywine Valley SPCA Volunteer
July 2025–Present
- Work directly with shelter animals by socializing, grooming, socializing and loving them.
Timeline
STAFFING COORDINATOR
MAIN LINE HEALTH
10.2024 - Current
EMERGENCY DEPARTMENT REGISTRAR
MAIN LINE HEALTH
04.2021 - 10.2024
INSURANCE COORDINATOR/SCHEDULER
DENTAL IMPLANT AND PERIODONTAL SURGEONS
02.2019 - 03.2021
DENTAL ASSISTANT/RECEPTIONIST
P. RANDALL ECKMAN DDS
09.2005 - 02.2019
Associate in Arts (A.A.) - General Education
DAYTONA BEACH COMMUNITY COLLEGE