Cory Fulmer
Marysville
Summary
Dynamic Staffing Coordinator with proven expertise at Nationwide Children Hospital, excelling in staff scheduling and onboarding. Adept at analyzing workforce data to enhance operational efficiency and improve employee retention. Strong organizational skills and a commitment to exceptional customer service drive successful team collaboration and patient care outcomes.
Overview
24
24
years of professional experience
Work History
Staffing Coordinator
Nationwide Children Hospital
Marysville, OH
11.2018 - Current
- Coordinated staffing schedules to ensure optimal coverage for patient care units.
- Collaborating with department heads to identify staffing needs.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Assisted with personnel records management to support recordkeeping accuracy.
- Analyzed workforce data to identify trends and inform strategic staffing decisions.
- Verified and processed payroll, vacation and sick time hours to support accounting processes.
- Compiled and analyzed monthly staffing and payroll reports to support operational efficiency.
Patient Access Representative
Nationwide Children Hospital
Marysville, OH
06.2016 - 11.2018
- Coordinated patient check-in processes to ensure accurate data collection and efficient service delivery.
- Managed insurance verification and eligibility checks to streamline patient access workflows.
- Assisted patients and families in navigating healthcare services, enhancing overall patient experience.
- Trained new staff on patient access protocols, improving team performance and service consistency.
- Collaborated with interdisciplinary teams to address patient needs, fostering a supportive care environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Customer Service Manager
Top Network
Columbus, OH
11.2001 - 01.2009
- Led customer service team to enhance support efficiency and satisfaction rates.
- Implemented training programs to develop staff skills and improve service quality.
- Analyzed customer feedback to identify trends and implement process improvements.
- Collaborated with cross-functional teams to streamline communication and resolve issues promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bachelor of Science - Business Administration
Franklin University
Columbus, OH05-2014
Skills
- Staff scheduling
- Schedule management (Kronos)
- New hire onboarding
- Strong organization
- Staff coordination
- Benefits administration
- Payroll administration
- Microsoft Software: Word, Excel, Powerpoint, Outlook
- Customer service
- Multitasking and organization
Timeline
Staffing Coordinator
Nationwide Children Hospital
11.2018 - Current
Patient Access Representative
Nationwide Children Hospital
06.2016 - 11.2018
Customer Service Manager
Top Network
11.2001 - 01.2009
Bachelor of Science - Business Administration
Franklin University