Lindsay Lyons
Salt Lake City,UT
Summary
To seek and maintain a full-time position that offers professional challenges to demonstrate my interpersonal skills, customer service experience and consulting skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
BlueVine
02.2024 - 06.2024
- Managed inbound calls while assisting customers with questions, complaints and inquiries regarding business checking accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Continuously maintained 100% proficiency with Quality Assurance and compliance evaluations.
Transfer Evaluation Specialist
Western Governors University
03.2023 - 02.2024
- Demonstrated strong attention to detail while remaining organized to accurately gather and enter data from student transcripts.
- Maintained self-management and focus to meet and exceed expectations of demanding intake-entry quota.
- Collaborated with colleagues and leadership to ensure continuous growth and best practices.
Business Development Representative
Proofpoint
04.2022 - 10.2022
- Maintained trusting relationships with Account Executives by scheduling meaningful sales meetings with potential new clients.
- Used a self-motivated business ethic to meet heavy KPI requirements and exceed sales quotas.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
Executive Recruiter
CyberCoders
10.2021 - 01.2022
- Utilized sourcing resources to find fitting candidates for clients open staffing roles.
- Through consistent follow up and consultation, formed meaningful working relationships with both clients and candidates.
- Met and exceeded heavy activity metrics while managing a full desk.
- Negotiated salary packages and benefits that satisfied both clients and candidates.
Physician Recruiter
Global Medical Staffing
06.2010 - 04.2021
- Used creative methods to source qualified psychiatrists to provide coverage in mental health facilities throughout the US.
- Worked closely in a team-oriented setting to collaborate and find a fitting placements for physicians and clients.
- Built rapport with physicians through consistent follow up, constant communication and excellence in customer service.
- Proved to be productively driven by exceeding large sales goals, including earning Presidents Club on multiple occasions.
Corporate Trainer
Gastronomy, Inc.
08.2005 - 06.2010
- Welcomed new hires by conducting orientation and sales seminars.
- Worked closely with management as I rotated from store to store to ensure consistency in quality of service.
- Evaluated employee performance and provided actionable feedback for improvement.
- Specialized in customer satisfaction and handled escalated situations when needed.
Education
High School Diploma -
Olympus High School
06.2000
Skills
- Active Listening
- Critical Thinking
- Strategic Sourcing
- Salesforce
- CRM Management
- Cold-calling
- Client management
- Sales experience
- Building rapport
Personal
While being in my garden is my happy place, my favorite pastimes also include playing piano, outdoor activities like hiking and camping. I also love to paint with acrylic, and spend time with my 2 daughters.
Referrals
Available upon request.
Timeline
Customer Service Representative
BlueVine
02.2024 - 06.2024
Transfer Evaluation Specialist
Western Governors University
03.2023 - 02.2024
Business Development Representative
Proofpoint
04.2022 - 10.2022
Executive Recruiter
CyberCoders
10.2021 - 01.2022
Physician Recruiter
Global Medical Staffing
06.2010 - 04.2021
Corporate Trainer
Gastronomy, Inc.
08.2005 - 06.2010
High School Diploma -
Olympus High School
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