Lindsay Markoski
Sinton
Summary
Dynamic leader with a proven track record at HEB, excelling in customer service and team leadership. Expert in resolving complex problems, ensuring confidentiality, and enhancing service quality. Achieved significant improvements in customer satisfaction and operational efficiency through effective coaching, mentoring, and utilization of data reports. Demonstrates exceptional pattern recognition and HIPAA compliance skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Leader
Heb
04.2024 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and maintaining all vitals.
- Effective use of camera systems for various tasks or situations within the department.
- Collaborated with other departments to resolve client issues quickly and effectively.
- Trained and supervised team of partners in providing quality service to customers.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Identifying and coaching on opportunities to reduce shrink on the front end.
Service Leader
Heb
02.2023 - 04.2024
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Responsible for training Self-checkout partners, highlighting the multiple ways to identify attempted or inadvertent theft while maintaining professionalism and customer service.
Curbside Lead/ Acting Manager
HEB
12.2021 - 02.2023
- Managed and motivated partners to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for partners and customers.
- Enhanced customer satisfaction by resolving order discrepancies promptly as well as identifying and creating processes to ensure better accuracy in the future.
- Resolved partner conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and coaching partners.
- Cross-trained existing curbside partners in various departments to maximize store efficiency due to lack of CFT at our store.
Pharmacy Technician
HEB
10.2013 - 12.2021
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in investigating medication errors and implementing processes to ensure accuracy in the future.
- Assisted in administering vaccinations as a technician immunizer to better serve the community during the pandemic.
- Effectively identified patient medication abuse through pattern recognition skills.
Pharmacy Care Representative
HEB
08.2012 - 10.2013
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
- Fostered customer loyalty by consistently delivering excellent service with compassion, empathy, and professionalism.
- Consistently met or exceeded company performance metrics related to productivity, accuracy, quality assurance evaluations.
Education
No Degree - Pre-med
Sul Ross State University
Alpine, TXNo Degree - Pre-med
Angelo State University
San Angelo, TXSkills
- Customer service
- Team leadership
- Coaching and mentoring
- Complex Problem-solving
- Confidentiality and HIPAA
- Pattern recognition
- Documentation and reporting
- Computer savvy
- Knowledge of Security Desk VMS
Certification
- Notary Public
- HIPAA Compliance Certification
- PTCB Certified Pharmacy Technician
- TSBP Certified Pharmacy Technician
- Technician Immunizer
Timeline
Service Leader
Heb
04.2024 - Current
Service Leader
Heb
02.2023 - 04.2024
Curbside Lead/ Acting Manager
HEB
12.2021 - 02.2023
Pharmacy Technician
HEB
10.2013 - 12.2021
Pharmacy Care Representative
HEB
08.2012 - 10.2013
No Degree - Pre-med
Sul Ross State University
No Degree - Pre-med
Angelo State University
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