Proven team player with a track record of enhancing customer loyalty at Last Minit Mart, adept at resolving complaints and maintaining a clean environment. Skilled in cash handling and customer service, I consistently ensure operational excellence. My ability to train peers and manage stock levels effectively stands out, contributing to a positive customer experience and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Gas Station Attendant
Last Minit Mart
1651 Perry Hwy #9, Portersville, PA 16051
09.2023 - Current
Maintained clean and orderly work station.
Cleaned up gas and other spills in accordance with spill procedures.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Checked customer identification for alcohol, cigarette, and lottery sales.
Built trustful relationships with customers to encourage return visits.
Completed daily paperwork accurately, streamlining administrative processes for management review.
Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Crew Member Cook
Domino's Pizza
Domino's Pizza At 2652 Darlington Rd - Chippewa
04.2023 - 08.2023
Prepared food items such as meats, poultry, and fish.
Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
Operated oven to cook food items.
Trained new crew members on proper cooking techniques, food safety practices, and company policies.
Kept kitchen up to code for health and safety inspections.
Prepared food items according to recipe to drive quality and consistency.
Collaborated with team members to provide seamless customer service during peak hours.
Trained and assisted new kitchen staff members.
Sales Clerk
Konsignment Konnections
503 Lawrence Ave, Ellwood City, PA 16117
09.2022 - 03.2023
Scanned merchandise and bagged using appropriate strategies for different items.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Kept front check out area clean and organized for efficient service.
Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Opened and closed store by balancing cash registers and receipts.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Stock Team Member
Giant Eagle
289 PA-288, Ellwood City, PA 16117
01.2019 - 06.2022
Stocked shelves to match planogram images and instructions.
Contributed to positive customer experiences by assisting with inquiries and locating desired merchandise quickly.
Stocked designated items on shelves, end caps and displays.
Labeled products, rotated stock and fronted merchandise for appealing display.