Lindsay Millett

- Reception desk duties, answering phone calls, and processing payments

-Responding to customer inquires

-Building customer relationships and loyalty

-Managing appointments

-Maintaining client records and salon records

-Training new staff

-Haircuts and styling

-Attend meetings

-Recommend products and treatments

-Upsell services

-Problem solving and customer satisfaction

-Organizing daily tasks

-Maintain database and records

-Engage with customers, provide friendly conversation

-Develop loyal customer base

-Maintain relationships with loyal customers

-Marketing to gain new clients

-Worked successfully with diverse group of coworkers to accomplish goals and address issues

-Exceed customer satisfaction and provide excellent service and attention to customer needs

• Oversaw daily salon operations, ensuring smooth workflow and client satisfaction.
• Trained and mentored staff to enhance service quality and team performance.
• Developed marketing strategies to increase client retention and attract new customers.
• Implemented inventory management systems for efficient product ordering and stock control.
• Conducted performance evaluations, providing constructive feedback for employee development.
• Collaborated with corporate on promotional initiatives, driving sales growth in salon services.
• Analyzed customer feedback to identify improvement areas, enhancing overall service delivery.
• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Managed cash flow, business transactions, banking, and accounting processes.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.