Lindsay M. Johnson
Rochester,NY
Summary
Experienced Benefits Specialist and Wellness Coordinator with over 10 years of experience in employee benefits administration, health insurance coordination, and workplace wellness initiatives. Skilled in benefits counseling, employee engagement, wellness program coordination, and regulatory compliance. Proven ability to support employees and retirees with complex benefit inquiries while promoting programs that encourage healthy lifestyles and preventive care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Benefits Specialist / Wellness Coordinator
City of Rochester
Rochester, NY
09 2020 - 03 2026
- Administer employee benefit programs including health, dental, vision, life, and supplemental insurance coverage.
- Process benefit enrollments, qualifying life event changes, retirements, and terminations using Workday HRIS.
- Maintain and update employee benefit records in Workday, ensuring accuracy and compliance.
- Counsel employees and retirees regarding eligibility, coverage options, and plan provisions.
- Interpret benefit policies and collective bargaining agreements to ensure accurate application.
- Coordinate with insurance carriers and vendors to resolve benefit discrepancies and coverage issues.
- Maintain confidential employee records in compliance with HIPAA and applicable regulations.
- Support open enrollment by providing benefit education, communications, and enrollment assistance.
- Assist employees with Medicare coordination, COBRA continuation coverage, and retirement benefit questions.
- Coordinate and promote employee wellness initiatives including the JPMorgan Chase Corporate Challenge, biometric screenings, flu vaccination clinics, and wellness awareness campaigns.
- Organize onsite health screenings in collaboration with external vendors and healthcare providers.
- Assist in planning employee health fairs and wellness events.
- Develop and distribute wellness communications and promotional materials to increase program participation.
- Promote preventive care and healthy lifestyle resources to employees and retirees.
- Track wellness participation and assist with reporting for wellness program initiatives.
Coordination of Benefits Representative
MVP Healthcare
Rochester, NY
11.2018 - 09.2020
- Review and verify member insurance coverage to determine primary and secondary payers.
- Process and update Coordination of Benefits (COB) information in the claims system.
- Investigate and resolve claims with multiple insurance carriers.
- Contact members, providers, and insurance companies to obtain or verify coverage information.
- Ensure claims are processed in compliance with insurance regulations and company policies.
- Correct and update member records when coverage changes occur.
- Identify and resolve duplicate payments or overpayments.
- Respond to inquiries from members, providers, and internal departments regarding COB issues.
- Maintain accurate documentation of COB investigations and updates.
- Work closely with claims processing, billing, and customer service teams to resolve complex cases.
Provider Service Representative
MVP Healthcare
Rochester, NY
10.2016 - 11.2018
- Assisted providers with benefit, eligibility, and authorization inquiries.
- Supported Medicare, Medicaid, HMO, PPO, EPO, POS, and ASO plans.
- Verified authorization requirements and guided providers through submission processes.
- Delivered high-level customer service and one-call issue resolution.
Education
Bachelor of Science - Organizational Management
Roberts Wesleyan College
Rochester, NY01.2014
Associate Degree - Business Administration
Monroe Community College
Rochester, NY01.2010
Associate Degree - Liberal Arts
Monroe Community College
Rochester, NY01.2001
Skills
- Benefits Administration
- Employee Wellness Program Coordination
- Open Enrollment Administration
- Employee Benefits Counseling
- Health, Dental, Vision & Supplemental Plans
- Corporate Wellness Events & Engagement
- COBRA, Medicare & Retiree Benefits
- Workday HRIS System
- HIPAA Compliance & Confidentiality
- Vendor & Insurance Carrier Coordination
- Microsoft Office
- Data Management
- Written and oral communication
- Relationship building
Timeline
Coordination of Benefits Representative
MVP Healthcare
11.2018 - 09.2020
Provider Service Representative
MVP Healthcare
10.2016 - 11.2018
Benefits Specialist / Wellness Coordinator
City of Rochester
09 2020 - 03 2026
Bachelor of Science - Organizational Management
Roberts Wesleyan College
Associate Degree - Business Administration
Monroe Community College
Associate Degree - Liberal Arts
Monroe Community College