Lindsay Morris
Business System Analyst
Independence,KY
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent communicator and works collaboratively with third party vendors.
Overview
12
12
years of professional experience
Work History
Business Systems Analyst
Nationwide Mortgage Bankers Inc
07.2020 - Current
- Maintain and established third party vendor relationships
- Manage company help desk platform while increasing chat bot knowledge base to reduce internal tickets
- Helped deploy system enhancements to improve field operations
- Researched and adopted new technologies to add value to existing offerings
- Consolidated business rules for system enhancements
- Assessed business requirements to create focused solutions
- Monitored employee tasks to gauge business functions and inefficiencies
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Onboarding new branches and employees while continuing to improve process
Encompass Administrator
Nationwide Mortgage Bankers Inc
04.2020 - 07.2020
- Complete company wide change requests according to deadlines
- Maintain LOS platform
- Manage Encompass Help desk to provide assistance when needed
- Onboard new branches with employee
- Manage third party vendor credentials
Systems Coordinator
First Equity Mortgage, Inc
Fort Mitchell, KY
06.2014 - 04.2020
- Troubleshoot end user issues by using remote in assistance as well as in person
- Conduct continual training on process improvement
- Monitor LOS system for updates and applying needed patch updates to machines
- Research and contact potential businesses with products that can enhance workflow and security
- Work with business consultants throughout new product implementation to establish and set up best configuration for employees
- Write policies and procedures that are understandable for all users
- Travel to seminars to network and learn new products
- Produce daily, weekly, monthly, and quarterly reports
- Found and implemented new payment processing tool that saved company $13,000 in credit card fees year-over-year.
Asset Underwriter
US Bank Home Mortgage
Owensboro, KY
06.2011 - 06.2014
- Calculate income, asset and credit worthiness of loan modification
- Abide by all CFPB regulations
- Underwrote loans according to strict timelines
- As Team Trainer, was also responsible for training all current and new employees on workflow practices as well as new compliance trends
- Was selected to travel with individuals to modify loans in person for individuals
Education
Some College (No Degree) - Business
Northern Kentucky University
Newport, KYSkills
Project management software
Microsoft officeSoftware TroubleshootingHelp DeskProcess ImprovementSystem AdministrationResearch and analysis
Solution testing and implementation
Product development
Timeline
Business Systems Analyst
Nationwide Mortgage Bankers Inc
07.2020 - Current
Encompass Administrator
Nationwide Mortgage Bankers Inc
04.2020 - 07.2020
Systems Coordinator
First Equity Mortgage, Inc
06.2014 - 04.2020
Asset Underwriter
US Bank Home Mortgage
06.2011 - 06.2014
Some College (No Degree) - Business
Northern Kentucky University