Lindsay Murdock
Centerville,UT
Summary
Organized and dedicated Administrative Assistant/ Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Administrative Assistant/Sober Living House Manager
Active Recovery, LLC
Centerville, UT
12.2025 - Current
- Managed office supplies inventory.
- Oversaw daily operations and admissions related to sober living.
- Streamlined invoice processing procedures to ensure timely payment of rent while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Owner/General Manager
Fiiz Drinks
Centerville
11.2022 - 03.2025
- Oversaw all aspects of business operations, ensuring efficient and profitable performance.
- Developed and implemented strategic plans to drive revenue growth and market share.
- Managed and motivated a team of employees to achieve operational excellence and customer satisfaction.
Drink Master, Shift Lead, General Manager
Fiiz Drinks
Bountiful
03.2022 - 12.2022
- Managed all aspects of daily operations, including scheduling, inventory control, and customer service.
- Successfully resolved customer complaints and issues, ensuring a positive customer experience and fostering repeat business.
- Managed payroll and ensured accurate and timely payment to employees.
Customer Care Professional, Payments & Reconciliation
Marcus by Goldman Sachs
Draper
03.2018 - 12.2022
- Provided exceptional customer service to Personal Loan customers, resolving inquiries and issues efficiently and effectively.
- Processed and reconciled payments, ensuring accuracy and adherence to company policies.
- Contributed to new product development by providing valuable customer feedback and insights, specifically aiding in the development of the Apple Card.
- Consistently exceeded performance metrics for call handling time and customer satisfaction.
Customer Care Professional, Online Servicing, Social Media
Renatus, LLC
Centerville
06.2016 - 09.2017
- Managed customer inquiries and resolved IT issues through various channels, including phone, chat, and email.
- Developed and implemented social media strategies, increasing brand awareness.
Customer Care Professional, Online Servicing, Social Media
Discover
West Valley
08.2013 - 06.2016
- Provided friendly and efficient customer service, resolving card member issues and answering questions promptly and accurately.
- Educated card members on benefits and rewards programs.
- Maintained a consistently high customer satisfaction rating.
Front Desk Associate
Massage Envy
Bountiful
07.2013 - 08.2013
- Managed front desk operations, including answering calls, scheduling appointments, and greeting guests, ensuring a positive and welcoming environment.
- Increased membership sales through effective sales techniques and product knowledge.
- Maintained a clean and organized reception area, enhancing the overall guest experience.
Server
California Pizza Kitchen
Murray
05.2012 - 07.2013
- Provided exceptional customer service, ensuring guest satisfaction and creating a positive dining experience.
- Collaborated with team members to ensure efficient and seamless service, contributing to a positive work environment.
Customer Care Professional
American Express
Salt Lake City
07.2010 - 05.2012
- Built strong relationships with card members, fostering loyalty and repeat business.
- Consistently met or exceeded quality and customer satisfaction metrics.
- Efficiently resolved card member issues, minimizing negative impact and maximizing customer retention.
- Actively implemented team leader feedback, demonstrating a commitment to continuous improvement.
Assistant General Manager
Winger’s
Kaysville
01.2006 - 07.2010
- Monitored food service timeliness and efficiency, ensuring high-quality daily operations.
- Managed hiring, training, and scheduling of employees, creating a skilled and motivated team.
- Interacted with restaurant guests to ensure a quality guest experience, addressing concerns and resolving issues promptly.
- Managed inventory and food control, reducing waste and maximizing profitability.
Restaurant Host
Norwegian Cruise Lines
Honolulu
08.2006 - 11.2006
- Provided exceptional service to international guests in a fast-paced environment, ensuring a positive dining experience.
- Managed guest seating and reservations, optimizing restaurant flow and minimizing wait times.
- Trained new employees on restaurant procedures and customer service standards.
Manager, Customer Service, Ice Cream Scooper, Cake Decorator
Baskin Robbins
Bountiful
02.1998 - 07.2004
- Managed store operations as a part-time manager, ensuring cleanliness, customer satisfaction, and efficient service.
- Provided excellent customer service, resolving inquiries and fulfilling orders accurately and efficiently.
- Maintained a clean and organized work environment, adhering to health and safety standards.
Education
Diploma -
Bountiful High School
Bountiful, Utah06-2001
Skills
- Leadership
- Strategic Planning
- Financial Management
- Operations Management
- Customer Service
- Team Building & Motivation
- Problem Solving
- Inventory Management
- Scheduling
Timeline
Administrative Assistant/Sober Living House Manager
Active Recovery, LLC
12.2025 - Current
Owner/General Manager
Fiiz Drinks
11.2022 - 03.2025
Drink Master, Shift Lead, General Manager
Fiiz Drinks
03.2022 - 12.2022
Customer Care Professional, Payments & Reconciliation
Marcus by Goldman Sachs
03.2018 - 12.2022
Customer Care Professional, Online Servicing, Social Media
Renatus, LLC
06.2016 - 09.2017
Customer Care Professional, Online Servicing, Social Media
Discover
08.2013 - 06.2016
Front Desk Associate
Massage Envy
07.2013 - 08.2013
Server
California Pizza Kitchen
05.2012 - 07.2013
Customer Care Professional
American Express
07.2010 - 05.2012
Restaurant Host
Norwegian Cruise Lines
08.2006 - 11.2006
Assistant General Manager
Winger’s
01.2006 - 07.2010
Manager, Customer Service, Ice Cream Scooper, Cake Decorator
Baskin Robbins
02.1998 - 07.2004
Diploma -
Bountiful High School