Lindsay O'Connell
Denver,CO
Summary
Accomplished Business Development Manager with a proven track record of building strong customer relationships and driving business growth. 14 years of experience in customer service and business development, excelling in time management, problem solving and client retention. Achieved measurable results in new sales, teamwork and focused on continuous improvement.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Daiohs USA
02.2018 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Customer Service Supervisor
Daiohs USA
08.2013 - 02.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Daiohs USA
05.2010 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cryptologic Linguist
United States Air Force, USAF
08.2004 - 09.2008
- Prepared and presented translations or transcription of communications.
- Provided subject matter expertise during briefings and presentations on linguistic capabilities required for specific missions or operations.
- Geolocated transmission signals and categorized results.
- Maintained high-level security clearance, ensuring the protection of sensitive information at all times.
Education
Accounting And Finance
Bellevue University
Bellevue, NESkills
- Time Management
- Problem Solving
- Teamwork
- Project Management
- Negotiation
- Sales
- Leadership
- Critical Thinking
- Customer Relationship Management
- Communication
Accomplishments
President's Club 2018
Top 3 Sales Person of the Year 2022-2023
Timeline
Business Development Manager
Daiohs USA
02.2018 - Current
Customer Service Supervisor
Daiohs USA
08.2013 - 02.2018
Customer Service Representative
Daiohs USA
05.2010 - 08.2013
Cryptologic Linguist
United States Air Force, USAF
08.2004 - 09.2008
Accounting And Finance
Bellevue University
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