Katelyn Gallun
Milwaukee,WI
Summary
Hardworking professional delivering executive support and team leadership to operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and water filtration methods. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Daiohs USA (First Choice Coffee & Water Services)
Pewaukee, WI
10.2021 - Current
- Led a team of operations personnel, overseeing daily activities for maximum efficiency.
- Trained new hires on company policies, procedures, and safety protocols
- Monitored key performance indicators to identify areas for improvement and implement corrective actions
- Conducted regular audits to ensure compliance with company quality standards
- Successfully implemented a preventive maintenance program for equipment, reducing downtime at customer locations
- Optimized warehouse layout to improve workflow efficiency by reorganizing storage areas based on demand patterns
- Improved customer satisfaction ratings by resolving escalated issues promptly and effectively
Security Officer
G4S/Allied Universal Security Services
Caledonia, WI
03.2021 - 10.2021
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
Hostess & Server
Chancery Restaurant & Pub
Mequon, WI
04.2014 - 04.2021
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all time
Education
Bachelor's Degree - Criminal Justice
University of Wisconsin - Milwaukee
Milwaukee, WI05-2020
Skills
- Compassionate Leadership
- Conflict Resolution
- Customer Service/Retention
- Data Entry/Management
- Effective Communication
- Operations Management
- Scheduling Coordination
- Staff Supervision
- Strong Attention to Detail
- Water purification systems
References
References available upon request.
Timeline
Operations Supervisor
Daiohs USA (First Choice Coffee & Water Services)
10.2021 - Current
Security Officer
G4S/Allied Universal Security Services
03.2021 - 10.2021
Hostess & Server
Chancery Restaurant & Pub
04.2014 - 04.2021
Bachelor's Degree - Criminal Justice
University of Wisconsin - Milwaukee
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