Maia Novotnak
Delivery Driver
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Delivery Driver/Warehouse (Contract)
Veho
Milwaukee, WI
08.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Management Trainee/Assistant Branch Rental Manager
Penske Truck Leasing
Milwaukee, WI
08.2023 - 10.2024
- Developed and implemented comprehensive salesperson training program.
- Analyzed sales data periodically to make necessary adjustments in strategy or approach when needed.
- Negotiated contracts with clients, securing favorable terms that benefited both parties involved.
- Contributed to company revenue by upselling additional equipment and rental insurance to customers.
- Bolstered client retention rates through personalized follow-up communications after completed rentals, expressing gratitude for their business while also soliciting feedback for improvement opportunities.
- Streamlined operations within the rental office by creating and maintaining organized filing systems for contracts and invoices.
- Enhanced the overall aesthetic appeal of rental fleet by coordinating regular inspections, maintenance tasks, and updates when necessary.
Warehouse Fulfillment Associate/Staffing Ambassador (Contract)
Amazon
Oak Creek, WI
11.2021 - 07.2022
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Assisted with annual LTE hiring events administering drug tests and completing informational sessions for background checks.
Fleet Production Supervisor
Enterprise Rent-A-Car
Milwaukee, WI
09.2020 - 10.2021
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient rental processing.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
Sales Management Trainee
Enterprise Rent-A-Car
Madison, WI
02.2020 - 09.2020
- Trained new team members on company policies, product knowledge, and sales tactics for better productivity.
- Streamlined communication processes within the sales team for better efficiency and collaboration.
- Optimized CRM systems for better tracking of customer interactions, leading to higher conversion rates.
Education
Bachelor of Science - Business Administration
Globe University
Madison, WI 05.2001 -
Associate of Applied Science Degree - Business Administration
Globe University
Middleton, WI12.2013
Skills
- Typing Proficiency: 45 WPM
- Valid State-Issued Driver's License
- Teamwork and Collaboration
- Preventive Maintenance Expertise
- Client Support
- Customer Service Excellence
- Time Management
- Equipment Operation
- Problem-Solving
- Quality Assurance
Websites
Timeline
Sales Management Trainee/Assistant Branch Rental Manager
Penske Truck Leasing
08.2023 - 10.2024
Delivery Driver/Warehouse (Contract)
Veho
08.2022 - Current
Warehouse Fulfillment Associate/Staffing Ambassador (Contract)
Amazon
11.2021 - 07.2022
Fleet Production Supervisor
Enterprise Rent-A-Car
09.2020 - 10.2021
Sales Management Trainee
Enterprise Rent-A-Car
02.2020 - 09.2020
Bachelor of Science - Business Administration
Globe University
05.2001 -
Associate of Applied Science Degree - Business Administration
Globe University