Summary
Work History
Education
Skills
Timeline
Generic

Lindsay Orten

Clarksville,TN

Summary

Goal-oriented manager with distinguished experience in the food service industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Work History

Certified Staffing Professional

Express Employment Professionals
  • Interviewed all candidates and placed them in jobs based on skill
  • Led inside and outside sales efforts to acquire and maintain clients
  • Managed thirty-five clients, with over one hundred associates and over three thousand billed hours
  • Contributed to achieving gold level Circle of Excellence awards in 2020 and 2023
  • Managed payroll and new hire paper.

Operations Manager/Supervisor

Tin Cup Coffee
  • Led all team members to ensure efficient and profitable store operation
  • Managed day-to-day store operations for two locations, maintained high standards, and fostered a positive work environment
  • Provided fast, efficient, friendly service, ensuring a Total Quality Experience
  • Managed marketing, advertising, and promotions.

Ordering Clerk/Administrative Assistant

Design Works
  • Provided administrative support for a full team, including scheduling, billing, and basic administrative duties
  • Managed phones and greeted customers.

Office Manager/Tax Professional

H&R Block
  • Managed associates and achieved office-related growth objectives
  • Provided outstanding client experience, offered appropriate product/services, and prepared accurate tax returns
  • Promoted teamwork and collaboration.

Franchise Owner/Operator

The Ad Farm (Sweet CeCe's)
  • Owned and operated 5 frozen yogurt shops in multiple markets
  • Developed quarterly fiscal reports, budgets, and forecasts to track revenue generation and expenditures
  • Implemented strategies to boost sales through traditional and online promotional efforts
  • Ensured that payroll information was accurate and up to date
  • Ran daily operations alongside a team of hired associates.

Assistant Manager

Taco Bell
  • Assisted the manager with overall functions and operations of the restaurant
  • Scheduled shifts, balanced cash registers, and oversaw payroll
  • Trained, employed, and reviewed staff for all positions
  • Addressed customers' complaints and queries in a courteous manner
  • Implemented measures to minimize costs and improve profitability
  • Helped with budgeting and inventory control
  • Managed and stored vendors' contracts and invoices
  • Contributed to and supported team member development.

Area Supervisor

TLSE, LLC (Arby's)
  • Oversaw the operations of two locally owned Arby's Roast Beef Restaurants
  • Complied with, promoted and trained on all safety policies and procedures
  • Ensured teams provided outstanding service and satisfied guests
  • Participated in the development of company policies, standards, training, and management development
  • Recruited, developed, motivated, and engaged a highly talented team
  • Initiated open and candid coaching conversations at all levels
  • Ensured GMs were planning and taking appropriate action to achieve company standards and objectives
  • Assisted in maintaining a customer-friendly, quality image of both restaurants
  • Conducted the sale of both franchise restaurants to corporate for the franchise owner.

Education

Bachelor's degree - Marketing

American Intercontinental University
Atlanta, GA
08.2008

Skills

  • Operations Management
  • Customer Service
  • Brand Compliance
  • Franchise Relations
  • Small business operations
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Training and coaching
  • Sales management
  • Customer Relations
  • Financial Management
  • Multi-unit management
  • Conflict Management

Timeline

Certified Staffing Professional

Express Employment Professionals

Operations Manager/Supervisor

Tin Cup Coffee

Ordering Clerk/Administrative Assistant

Design Works

Office Manager/Tax Professional

H&R Block

Franchise Owner/Operator

The Ad Farm (Sweet CeCe's)

Assistant Manager

Taco Bell

Area Supervisor

TLSE, LLC (Arby's)

Bachelor's degree - Marketing

American Intercontinental University

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Lindsay Orten