Lindsay Pearson
Harwood,MD
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
Nauti Boats Marine Detailing
Harwood, MD
05.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Performed intense reconditioning of boats, automobiles, motorcycles and recreational vehicles.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Bartender
Deale Elks Lodge
Deale, Maryland
01.2019 - 10.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Community Manager
Horizon Land Management
Lothian, Maryland
01.2022 - 07.2022
- Developed and implemented strategies to increase community engagement.
- Responded to resident inquiries in a timely manner.
- Analyzed feedback and identified areas of improvement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Saved money by operating community within budget.
- Updated resident accounts with latest personal information and recent payments.
- Drove tenant feedback to deliver information to management for corrective action.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Recommended clarifications and changes in program policies to director of property management.
Tank Remover
American Tank/Petroleum Services
Davidsonville, Maryland
03.2002 - 10.2014
- Provided a positive experience for clients requiring our services.
- Removed, installed and abandoned underground and aboveground fuel storage tanks.
- Assisted clients with document completion for the reimbursement program through Maryland Department of the Environment (MDE).
- Complied with all local, state, federal and MDE regulations.
- Maintained certifications with MDE.
- Applied and obtained all permits in accordance with local, state and federal laws & regulations.
- Managed and maintained a fleet of 25-30 vehicles and 20 pieces of heavy equipment.
- Established and maintained relationships with several commercial vendors.
- Responded promptly and professionally to customer complaints or concerns.
- Attended training sessions related to new processes, procedures, and regulations.
- Performed administrative tasks such as filing paperwork, updating databases.
- Provided estimates to clients in a timely fashion.
- Handled all bookkeeping.
- Managed payroll for 25-30 employees.
- Contacted customers via telephone or email regarding overdue payments.
- Negotiated payment arrangements with customers in order to recover delinquent debt.
- Processed payments from customers and applied them to their accounts accordingly.
- Generated weekly and monthly performance reports for management review.
Education
High School Diploma -
Benjamin Franklin Academy
Annapolis, MD06-2000
Some College (No Degree) - Communications
Anne Arundel Community College
Arnold, MDSkills
- Labor Relations
- Marketing tactics
- Business Management
- Regulatory Compliance
- Budget Development
- Staff hiring
- Team Oversight
- Administrative Oversight
- Contract Management
- Human Resource Management
- Strategic Planning
- Profit and loss analysis
- Program creation and implementation
- Sales oversight
- Financial Management
- Relationship Building
- Verbal and written communication
- Project estimating
- Marketing
- Quality Management Systems
- Project Management
- Operations Management
Timeline
Community Manager
Horizon Land Management
01.2022 - 07.2022
Owner
Nauti Boats Marine Detailing
05.2020 - Current
Bartender
Deale Elks Lodge
01.2019 - 10.2022
Tank Remover
American Tank/Petroleum Services
03.2002 - 10.2014
High School Diploma -
Benjamin Franklin Academy
Some College (No Degree) - Communications
Anne Arundel Community College