Lindsay Pendlebury
Twin Falls,ID
Summary
Dynamic and goal-oriented professional with a proven track record at Culvers, excelling in customer service and team collaboration. Leveraging effective communication and problem-solving skills, I consistently enhanced customer satisfaction and streamlined operations, contributing to increased sales and a welcoming environment. Proficient in cash handling and inventory management, I thrive under pressure.
Overview
12
12
years of professional experience
Work History
Custard Opener
Culvers
2025.03 - 2025.05
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Enhanced customer experience by maintaining clean and welcoming dining area.
Dairy Captain
Dairy Queen Grill & Chill
2024.12 - 2025.02
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Improved project delivery times with implementation of streamlined communication strategy.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Associate
Kum & Go
2023.09 - 2024.07
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Associate
Oasis Stop 'N Go
2018.09 - 2020.04
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Created attractive merchandise diplays to entice customers to make purchases.
- Promoted special offers and discounts to customers to maximize sales.
- Maintained cleanliness in store and forecourt, promoting positive customer experience.
- Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
- Processed transactions quickly, reducing customer wait times.
- Increased sales of promotional items by effectively communicating benefits and discounts to customers.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Conducted regular checks on fuel pumps for safety and operational efficiency.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
Drive Through
Arbys Resturant
2017.03 - 2018.07
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Assisted with preparing salads and cold food items.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Enhanced customer experience by maintaining clean and welcoming dining area.
- Improved team efficiency with effective communication and coordination during peak hours.
- Improved kitchen organization, streamlining food preparation tasks and reducing order preparation times.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Contributed to promotional activities, increasing awareness of special offers among customers.
- Assisted in development of customer loyalty program, fostering repeat business.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Provided feedback on customer preferences, informing adjustments to menu offerings.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Babysitter
Personal Employer
2013.01 - 2018.06
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Administered medications by following strict instructions from parents.
- Enhanced children's language development with storytelling and reading sessions.
- Enhanced children's social skills by organizing group activities.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Monitored progress in self-care tasks, encouraging independence.
- Improved children's bedtime routines with consistent schedules and calming activities.
- Supported educational development by assisting with homework and school projects.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Coordinated outdoor activities to promote physical health and exploration.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID06.2017
Skills
- Goal-oriented mindset
- Data entry proficiency
- Resilience under pressure
- Cross-selling expertise
- Effective persuasion
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Basic math skills
- Materials loading
Additional Information
I did years of farm work growing up, taking care of my family's animals and occasionally taking care of the neighbor's as well. I'm great with them and typically get along with most animals right away.
Timeline
Custard Opener
Culvers
2025.03 - 2025.05
Dairy Captain
Dairy Queen Grill & Chill
2024.12 - 2025.02
Associate
Kum & Go
2023.09 - 2024.07
Associate
Oasis Stop 'N Go
2018.09 - 2020.04
Drive Through
Arbys Resturant
2017.03 - 2018.07
Babysitter
Personal Employer
2013.01 - 2018.06
High School Diploma -
Blackfoot High School