Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsay Peterson

Eugene,OR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Demonstrates strong analytical, communication, and teamwork skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Manager

Head Well Integrative Psychiatry & Wellness
08.2024 - 03.2025
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Developed and implemented efficient filing systems to improve document organization and retrieval
  • Implemented new software systems for project management, resulting in improved team collaboration and productivity
  • Maintained confidential employee records, ensuring compliance with privacy regulations
  • Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
  • Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
  • Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
  • Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
  • Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
  • Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
  • Implemented new onboarding procedures that reduced training time maintaining high-quality standards
  • Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations

Program Analyst 2/ MHT

State of Oregon Psychiatric Hospital
05.2016 - 08.2024
  • Coordinated patient care activities, including scheduling appointments, managing medical records, and ensuring timely follow-up
  • Managed incoming calls and inquiries from patients, providing exceptional customer service and addressing their needs promptly
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations
  • Supported the implementation of electronic health record (EHR) system, ensuring accurate data entry and retrieval of patient information
  • Educated patients on medication instructions, appointment reminders, and post-treatment care guidelines to promote adherence to treatment plans
  • Updated patient charts with relevant medical history, test results, medications prescribed or administered accurately to facilitate continuity of care
  • Provided emotional support to patients during difficult times by actively listening to their concerns and offering reassurance when needed
  • Collaborated with interdisciplinary teams including nurses, pharmacists, and social workers to ensure comprehensive care for patients' physical and emotional well-being
  • Trained new staff members on office protocols related to patient intake processes leading to improved efficiency within the department
  • Utilized excellent organizational skills when coordinating complex schedules involving multiple healthcare providers and patients
  • Assisted in the coordination of patient referrals to specialists, ensuring timely appointments and smooth transitions of care
  • Demonstrated strong problem-solving skills when addressing patient concerns or complaints, finding appropriate resolutions while maintaining a positive relationship
  • Managed electronic medical records (EMR) system efficiently, including updating patient demographics, scanning documents, and retrieving information as needed
  • Provided education materials to patients regarding preventive care measures such as vaccinations, screenings, and lifestyle modifications for improved health outcomes
  • Coordinated communication between patients and healthcare providers through phone calls or secure messaging systems for efficient exchange of information
  • Assisted in the implementation of telehealth services by scheduling virtual appointments for patients who required remote consultations or follow-ups
  • Demonstrated excellent interpersonal skills when interacting with diverse populations including pediatric, geriatric, and culturally diverse individuals
  • Actively participated in team meetings discussing strategies for improving patient care delivery processes within the organization
  • Provided administrative support to the healthcare team by managing appointment calendars, preparing correspondence, and maintaining office supplies

Business Owner

Creation Screen Printing
03.2012 - 04.2016
  • Consulted with customers to assess needs and propose optimal solutions.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed shipping/receiving and purchase orders.

Customer Service Representative/ Dispatch

The Register Guard
07.2003 - 10.2008
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Received new orders, prepared documentation, and assigned personnel.


Education

Post Secondary Education (Pre Nursing)

Lane Community College
Eugene, OR

Post Secondary Education (Teaching, Special Ed)

University of Oregon
Eugene, OR

Skills

  • Staff hiring
  • Vendor engagement
  • Bookkeeping
  • Customer service
  • Document management
  • Human resources
  • Billing
  • Event coordination
  • Travel coordination
  • Scheduling and calendar management
  • Training and coaching
  • Policy development
  • Workflow planning
  • Office management software
  • Payroll and budgeting
  • Organizational skills
  • Regulatory compliance
  • Compliance monitoring
  • Staff management

Certification

  • Collaborative Problem Solving 1 & 2
  • School of Leaders, Jubilee World Outreach
  • Certificate of Initial Mastery, Health(CIM)
  • Certificate of Advanced Mastery, Health(CAM)

Timeline

Office Manager

Head Well Integrative Psychiatry & Wellness
08.2024 - 03.2025

Program Analyst 2/ MHT

State of Oregon Psychiatric Hospital
05.2016 - 08.2024

Business Owner

Creation Screen Printing
03.2012 - 04.2016

Customer Service Representative/ Dispatch

The Register Guard
07.2003 - 10.2008

Post Secondary Education (Pre Nursing)

Lane Community College

Post Secondary Education (Teaching, Special Ed)

University of Oregon

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Lindsay Peterson