Lindsay Rice
Madison,CT
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Strategic Customer Service Representative
Supply Source Global
Guilford, CT
09.2022 - Current
- Aided customers with their needs by assisting them with selecting products, placing orders accurately, handling billing questions or disputes, facilitating returns and exchanges smoothly; additionally provided guidance with resolving any technical difficulties.
- Built strong customer relationships through personalized assistance and support.
- Successfully delivered problem-solving strategies by engaging in cross-departmental teamwork and collaboration.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
Manager
Moxie Bar
Madison, CT
10.2014 - 08.2022
- Managed daily operations, maintaining efficiency and quality standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Science -
Temple University
Philadelphia, PA12-2005
Skills
- Team Development
- Problem Resolution
- Critical Thinking
- Customer Relationship Management (CRM)
- Project management abilities
- Account Management
- Staff Training and Development
- Marketing
References
References available upon request.
Timeline
Strategic Customer Service Representative
Supply Source Global
09.2022 - Current
Manager
Moxie Bar
10.2014 - 08.2022
Bachelor of Science -
Temple University
Similar Profiles
Angie UrbanAngie Urban
CSR, Fines and Penalties at Supply Source GlobalCSR, Fines and Penalties at Supply Source Global
Fatima FernandezFatima Fernandez
Order Processor at One Source Supply SolutionsOrder Processor at One Source Supply Solutions
Chandler BayerChandler Bayer
Regional Sales Manager at Pro Source SupplyRegional Sales Manager at Pro Source Supply