Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Purchasing Coordinator
Balance Point Heating & Cooling
04 2025 - Current
Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Managed the return process for damaged or defective goods, minimizing financial loss for the company.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Reviewed and approved purchase orders and invoices for accuracy and completeness.
Logistics Technician
Waterpik
11 2021 - 03 2025
Optimized logistics operations by implementing efficient inventory management and tracking systems.
Trained new team members on warehouse procedures, ensuring consistent quality of work across all staff.
Prepared and presented reports to management on logistics performance.
Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
Call Center Representative
Waterpik
12 2018 - 11 2021
Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.