Lindsay Sims
Winston-Salem,NC
Summary
Dynamic and detail-oriented Patient Service Representative with over 16 years of experience in healthcare, administration, and customer service. Expertise includes data entry, cash handling, laboratory procedures, and call center operations, ensuring efficient and accurate service delivery. Certified Medical Assistant-Phlebotomist with additional certifications in CPR and First Aid, demonstrating a commitment to patient care and safety. Actively seeking a remote position that leverages strong analytical, communication, and organizational skills to enhance administrative or customer service functions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Auburn Medical Center Hospital
09.2022 - 10.2025
- Perform venipuncture with the use of capillary techniques, using standard equipment such as vacutainer tubes/sleeves, tourniquets, syringes and butterfly needles
- Interact with patients to obtain information, allay fears, explain procedures, and elicit cooperation
- Prepare, process, label, and store patient specimens according to test orders
- Spin down blood and urine via centrifuge as necessary for specimen integrity as well as processing
- Maintain and stock supplies needed for daily operation
- Answers phones and emails, screen, direct, and relay messages.
- Handle EMR for proper information
- Interact directly with patients, nurses and doctors.
Shipping Lead
Lowe's Pro Supply
01.2021 - 09.2022
- Answered phones and emails from customers/sales reps regarding status of orders
- Picked and packed orders using the paper method
- Equipment operator
Shipping and Receiving Clerk
Office Depot Office Max
03.2019 - 12.2021
- Utilized electronic filing system to move, label and track inventory
- Earned Bravo reward cards by being recognized by management for speed and accuracy on orders
Office Assistant
Complete Appraisal Solutions LLC
02.2005 - 02.2018
- Answer phones; screen and direct calls, take and relay messages
- Handle queries and or concerns from the public and customers
- General administrative and clerical support
Education
Phlebotomy Technician Certificate -
Pima Medical Institute
Renton, WA07.2022
Skills
- Skilled in operating medical devices, including centrifuges
- Skilled in utilizing EPIC for comprehensive patient information management
- Clear communication with patients and colleagues
- Documenting medical history
- Handle phone communications and email correspondence
- Client communication skills
- Cash management
- Essential software navigation skills
- Detail-oriented data management
- Customer engagement
- Inventory management
- Administrative support proficiency
Certification
- Washington State Medical Assistant Phlebotomist Certification (Issued 07/2022)
- HIPAA, OSHA Blood Borne Pathogens and HIV/AIDS (Issued, 05/2022)
- American Heart Association Adult and Child CPR/BLS Certification (Expires, 02/2025)
Timeline
Patient Service Representative
Auburn Medical Center Hospital
09.2022 - 10.2025
Shipping Lead
Lowe's Pro Supply
01.2021 - 09.2022
Shipping and Receiving Clerk
Office Depot Office Max
03.2019 - 12.2021
Office Assistant
Complete Appraisal Solutions LLC
02.2005 - 02.2018
Phlebotomy Technician Certificate -
Pima Medical Institute