Lindsay Staffeld
North Tonawanda,NY
Summary
Detail-oriented insurance professional with nearly 15 years of experience at GEICO, including almost 7 years as an Underwriter and over 8 years in customer service. Experienced in policy review, endorsements, renewals, cancellations, underwriting guidelines, and risk evaluation. Recognized for accuracy, strong customer service, analytical thinking, and the ability to manage multiple priorities in fast-paced, regulated environments. Currently serving as a Social Services Worker for Niagara County, further strengthening my documentation, communication, and organizational skills.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Social Services Worker
Niagara County Department of Social Services
Niagara Falls, NY
03.2026 - Current
- Review applications and supporting documentation while maintaining confidentiality and accuracy.
- Explain program policies and procedures to clients.
- Manage multiple priorities in a fast-paced environment.
- Maintain detailed electronic records and collaborate with internal departments.
Insurance Underwriter
GEICO
Getzville, NY
07.2019 - 02.2026
- Reviewed policies and evaluated risk while applying underwriting guidelines and company procedures.
- Processed policy endorsements, renewals, cancellations, reinstatements, and policy changes.
- Gathered and verified information to support underwriting decisions.
- Researched policy information and maintained accurate documentation.
- Communicated with customers and internal departments to resolve underwriting issues.
- Utilized Microsoft Word, Excel, Outlook, and internal systems to ensure timely and accurate policy processing.
Insurance Customer Service Representative
GEICO
Getzville, NY
01.2011 - 07.2019
- Provided exceptional customer service in a high-volume call center environment.
- Explained policy coverages, billing, underwriting decisions, and policy changes to customers.
- Processed policy transactions while maintaining accuracy and compliance.
- Resolved customer concerns through effective communication and problem-solving.
- Maintained confidential customer information and detailed electronic records.
Skills
- Policy Review & Analysis
- Insurance Underwriting
- Policy Endorsements, Renewals & Reinstatements
- Customer Service
- Attention to Detail
- Analytical & Problem-Solving Skills
- Documentation & Data Entry
- Microsoft Office (Word, Excel & Outlook)
Certification
NY Property and Casualty License
Timeline
Social Services Worker
Niagara County Department of Social Services
03.2026 - Current
Insurance Underwriter
GEICO
07.2019 - 02.2026
Insurance Customer Service Representative
GEICO
01.2011 - 07.2019