Lindsay Stewart

• Lead development of the Non HCBS Program and teams, creating manuals and training new staff.
• Supervise 8 care managers, ensuring effective team performance and growth.
• Train and mentored new team senior case managers and case managers, shaping their roles and responsibilities.
• Conducted annual performance reviews and manage payroll documentation.
• Played a vital role in developing a new program/database for the Non HCBS referrals to ensure efficiency and accuracy of case assignments, along with KPI’s.

• Supervised a team of care managers, ensured timely task completion and workload balance.
• Mentored for newly hired supervisors; helped train on supervisory role and primary resource for staff; maintains and assigns appropriate caseload/workload and prioritizes responsibilities across team. Ensured all deadlines were met, held regular 1x1s for individual staff.
• Helped train on supervisory role and was a primary resource for staff; maintained and assigned appropriate caseload/workload and prioritized responsibilities across team.
• Ensured all deadlines are met, held regular 1x1s for individual staff and conducted regular team meetings as per department standards.
• Conducted audits on care managers caseloads to ensure that timelines were met, documentation met state regulations and was timely and accurate. Provided necessary coaching when needed.
• Completed detailed monthly billing reports to ensure data entry accuracy.
• Played a pivotal role in developing a new program/database and was one to the subject matter expert.
• Reviewed and approved timesheets bi-monthly, maintained accuracy and accountability.
• Developed resources for Single Entry Point (SEP) transition, enhancing care manager success and efficiency.

• Led a team of 12 case managers, ensuring workload balance and assessments/work met state regulations and timelines/deadlines.
• Served as the primary resource for staff; maintained and assigned appropriate caseload/workload and prioritized responsibilities across team. Ensured all deadlines were met, hold regular 1x1s for individual staff and conducted regular team meetings as per department standards.
• Provided coaching and feedback, performance evaluations, managed staff concerns, and disciplinary actions as necessary. Tracked, monitored and reported individual and team performance and was responsible for setting clear expectations with staff.
• Played a pivotal role in developing a new program/database and was one to the subject matter expert.
• Reviewed timesheets and approved expenses.
• Completed intake assessments for both HCBS and NF, as care manager on the hospital rotation.
• Completed assessments timely and within regulations.
• Developed services plans with clients, to specifically meet their needs and current level of care while providing case management services, coordination of services and assisting with resources as needed.
• Worked as part of a core group of care managers that trained newly hired care mangers, specifically training on NF assessments and how to complete PASRR’s, as I have a strong working knowledge of both.

Worked with both long term care and sub-acute residents. Initiated care plans and assisted with psychosocial needs in the discharge process.
Provided and assisted patients/residents/families with referrals and community resources including; ULTC 100.2, support groups, food resources, transportation needs, and mental health needs as needed.
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Participated in monthly psychotropic interdisciplinary team meetings. Strong knowledge of regulations and guidelines for psychotropic medications. Knowledge of PASRR level I and level II/PASRR Determination Letters.
Knowledge of MDS 3.0.

Responsible for social work department. Worked with both long term care and sub-acute unit. Worked with residents on the special care unit and managed behavioral symptoms. Knowledge of non-pharmacological interventions. Involved with and initiated care plans for case load.
Worked as weekend manager and assisted with admission process. Strong knowledge of admission process.
Facilitated monthly psychotropic interdisciplinary team meetings. Strong knowledge of PASRR and regulations for psychotropic medications. Knowledge of MDS 3.0.

Responsible for social work department. Worked with both long term care and sub-acute unit. Worked with residents on the special care unit and managed behavioral symptoms. Knowledge of non-pharmacological interventions. Involved with and initiated care plans for case load.
Worked as weekend manager and assisted with admission process. Strong knowledge of admission process.
Facilitated monthly psychotropic interdisciplinary team meetings. Strong knowledge of PASRR and regulations for psychotropic medications. Knowledge of MDS 3.0.