Lindsay Strommen
Blaine,MN
Summary
Billing and Accounts Receivable Lead with successful career supervising 10 personnel, including training, work allocation and problem resolution. Effective leader with 3 years of hands-on experience in the medical industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Billing and Accounts Receivable Lead
ISpine Pain Physicians
06.2021 - Current
- Managed day to day operations of a 10-person billing team with multiple specialties and facilities
- Verified accuracy of billing data and corrected discrepancies.
- Interviewed, hired, and trained new employees to fill open roles within this growing department.
- Assisted the revenue cycle manager in updating workflows to maximize accuracy and efficiency.
- Managed invoicing and payment processing operations.
- Verified discrepancies and resolved clients' billing issues
- Resolved valid or authorized deductions by entering adjusting entries.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered and maintained billing information in company internal databases for accessibility.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Audited billing records to verify accuracy and completeness.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Collaborated with customers to resolve disputes.
Billing Specialist
iSpine Pain Physicians
04.2020 - 05.2021
- Billed all office visits, in clinic procedures, lab screens and anesthesia changes for the professional and anesthesia services.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted upper management with administrative tasks.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
Referral Coordinator
iSpine Pain Physicians
04.2018 - 04.2020
- Spoke with patients, new and existing, to update demographic and insurance information and get them scheduled for an office visit.
- Tracked scheduling data for the department and reported to upper management.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Clinic Access Specialist III
Allina Health Systems
08.2017 - 03.2018
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed incoming calls for four specialty departments including general inquiries and scheduling patient appointments.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Front Desk Specialist
Wenger Physical Therapy
12.2014 - 07.2017
- Checked in and roomed patients, managed incoming calls, and scheduled patients.
- Prepared all treatment rooms throughout the day and prepared patient charts with all demographic and insurance information.
- Responsible for training new front desk specialists.
- Assisted patients with their warm up exercise for the treatment session.
- Assisted therapists as needed with patient exercise and other needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
B.S - Exercise Science
Minnesota State University - Mankato
Mankato, MN2016
Skills
- Excellent written and verbal communication skills
- Contribute to a supportive and productive workplace
- Attention to detail
- Account Reconciliation
- Validation of Discrepancies
- Office Organization
- Account Analysis
- Staff Management
- Client Rapport-Building
- Staff Meetings
- Recruit Well-Qualified Staff
- Excellent Team Leadership
Timeline
Billing and Accounts Receivable Lead
ISpine Pain Physicians
06.2021 - Current
Billing Specialist
iSpine Pain Physicians
04.2020 - 05.2021
Referral Coordinator
iSpine Pain Physicians
04.2018 - 04.2020
Clinic Access Specialist III
Allina Health Systems
08.2017 - 03.2018
Front Desk Specialist
Wenger Physical Therapy
12.2014 - 07.2017
B.S - Exercise Science
Minnesota State University - Mankato
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