Lindsay Totty
Plain Dealing,LA
Summary
Dynamic Dispatch Manager with 3 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
13
13
years of professional experience
Work History
Dispatch Manager
United Rentals
04.2023 - Current
- Directed dispatching, routing, and tracking of 9 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed customer accounts and invoicing.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Sourced equipment needed to fill each unique order given to sales personnel.
Dispatcher
Complete Repair Service
04.2022 - 03.2023
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Ensure proper repair order documentation, complaint, cause, and correction noted on every repair order with punch time for each operation.
- Maintain healthy relationship between customer and service provider by effectively communicating with each customer as first point of contact.
- AR/AP and payroll.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Tracked and monitored vehicle performance and maintenance.
Staffing Coordinator/Recruiter
Career Adventures
03.2021 - 04.2022
- Recruited and trained talented individuals to support multi-functional employee teams for roles in management, administrative support professionals, as well as entry level office positions.
- Facilitated talent acquisition, becoming instrumental in building, and retaining high-caliber teams.
- Interviewed, hired, and mentored over 100 new personnel and oversaw all staffing operations.
- Mediated between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Office Manager
Benson's Metal Buildings
05.2011 - 03.2021
- Coordinated communications, taking calls, responding to emails, and interfacing with clients.
- Employee Payroll
- Recruited and trained new employees.
- Supported projects with document creation and resource coordination.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Criminal Justice
Bossier Parish Community College
Bossier City, LA01.2014
High School Diploma - undefined
Bradley High School
Bradley, AR01.2011
Skills
- Fleet maintenance
- Fleet dispatching
- Multiple project coordination
- DOT Compliance
- Customer Communication
- Budgeting and financial management
- Staff Training and Development
- Quality Assurance Controls
- Conflict Resolution
- Critical Thinking
- Merchandise upselling
- Order Fulfillment
Timeline
Dispatch Manager
United Rentals
04.2023 - Current
Dispatcher
Complete Repair Service
04.2022 - 03.2023
Staffing Coordinator/Recruiter
Career Adventures
03.2021 - 04.2022
Office Manager
Benson's Metal Buildings
05.2011 - 03.2021
High School Diploma - undefined
Bradley High School
Associate of Science - Criminal Justice
Bossier Parish Community College
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